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Epson Perfection 4490 Photo

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$109.00 - $165.23
From 15 Merchants

Performance
Scan quality (color/monochrome)	Good/Good
Performance	Very Good
Average 1200-dpi color scan speed	40 seconds per document
Average 300-dpi BW scan speed	22 seconds per document
Features	Very Good
Max optical resolution	4800 by 9600
Scan area (inches)	8.5 by 11.7
Color depth	48 bits internal; 48 bits external
Connection interface(s)	USB 2.0 port
Removable lid	Yes
Transparency adapter	Built-in; up to 2.7 by 9.3 inches
Automatic document feeder	Optional, $199
Bundled software	ABBYY FineReader Sprint Plus, Adobe Photoshop Elements, Epson Creativity Suite, NewSoft Presto BizCard
Overall ease of use	Very Good
Installation	Outstanding
Design	Outstanding
Documentation	Very good
Support quality score	Good
Support policies	One-year warranty; free, unlimited, 12-hour weekday toll-call support

User Reviews for Epson Perfection 4490 Photo

Reviewed by: sedfa47

Duration of ownership: 1 Day

Strengths: USB cable included

Weaknesses: Compatibility with Vista questionable

Overall Evaluation: I've got the Scanner on Friday evening, June 29. The label on the driver indicated the full compatibility with both Vista 64 and 32-bit. Spent the night trying to install. DID NOT WORK. Dowloaded the driver from Epson's web site. DID NOT WORK TOO. Every time I removed all traces of EPSON and tried again, no result. Telephone support at EPSON is CLOSED ALL WEEKEND. So on Sunday morning June 30, I returned the Scanner and got my money back.
Reviewed by:

Duration of ownership:

Strengths: Don't Know-It never worked!

Weaknesses: Customer Division

Overall Evaluation: Bought my 4490 in another city and when I got home it had no power cord so instead of taking it back I followed the instructions and called the help line. Big mistake! After several calls I finally got a power cord in the mail. Once I plugged it in nothing happened. Not a light or even a sound. When I called back all I got was, ?Is it plugged in?? ?Shake the cord? or ?Giggle the on/off button?. The people barely spoke English let alone understood it. When I asked for a new one in exchange I was told they would fix mine or send me a refurbished model. When I demanded to speak to a supervisor none were available but ?One would call you in 24 hours?. When I finally spoke to one the next day his final solution to my problem was that I take the scanner back to the store of origin 40 miles away for a refund as he could not help me. After 5 toll phone calls and two road trips I did in fact return the scanner. I cannot comment on the scanner's ability however I can on Epson?s. Stay away from their products as their service division is non-existent!