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Trend Micro PC-cillin Internet Security 2006 - 3-Pack (Full Product)

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Good

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8 User Reviews | add yours »

Pros
Well designed interface
Cons
Malware detection could have been better

Trend Micro PC-cillin Internet Security Review

by Narasu Rebbapragada

- Trend Micro's PC-cillin Internet Security 2006 is a full-featured suite that runs light on your system. Its security protection is good, although not as stellar as that of some of its competitors.

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User Reviews for Trend Micro PC-cillin Internet Security 2006 - 3-Pack (Full Product)

Reviewed by: DKJenkins

Duration of ownership: 8 Months

Strengths: Nice layout, reasonable easy to use, but....

Weaknesses: Customer service the worse I have ever experienced! If you have problems with Trend Micro programs and need technical support you are toast!

Overall Evaluation: Worked reasonably well for ~3 months, then the anti-spam wouldn't load properly. Response from customer service typically took 5-7 working days. Solutions offered for anti-spam problem did not resolve issue. After 2 months of going back and forth I suggested, in consideration of all the time spent on trying to find a solution, they upgrade me to 2007 version. Trend Micro agreed, provided the link to the upgrade, but my old license number would not work. The Trend Micro solution to this was to go back to 2006 -- which, of course, was unstable from before. The customer service guidelines for correcting problems were typically written for different versions of the product or for different products completely. I am off to a competitor and would not recommend Trend Micro under any circumstances.
Reviewed by: jpemmert

Duration of ownership: 5 Months

Strengths: No better than other products of the same nature.

Weaknesses: Pop up update screen disrupted work in progress. Update and scans did not work in the background and slowed machine to a crawl. Continued calls to customer support brought no help. Refused to refund when I gave up.

Overall Evaluation: There are much better products. This product caused me continual grief. The tech support was weak and never went to whatever was causing the problem. First they told me to download the program again. When that didn't work they wanted me to start removing any other programs I might have on my machine which were involved in removing spyware, viruses, etc. In other words, remove all my other defenses in hopes that their program would ultimately work.When I removed the program, and installed another program, all my problems disappeared. I recommend checking other reviews of this program before investing in it. My experiences were not unique.

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