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AvanQuest ZoneAlarm Internet Security Suite 2006

77

Good

Avg User Rating
10 User Reviews | add yours »

Pros
Superior firewall
Cons
Mediocre virus scanner

$19.97
From 1 Merchant

Performance
Cost of renewal when reviewed	$25
Performance	Good
WildList viruses	100%
AV-Test threats: back doors	30%
AV-Test threats: bots/zombies	49%
AV-Test threats: Trojan horses	31%
Heuristic detection with three-month-old signatures	48%
Detection of malware within file archives	78%
Detection of malware within runtime-compressed program files	1%
Adware detection	46%
Successful cleanup of malware files, Registry entries, and Hosts-file changes	79%
Rate of false positives	0.01%
Detection of malware embedded in Microsoft Office OLE objects	47%
Detection of malware in password-protected Microsoft Office OLE objects	100%
Firewall tests: protection from inside attacks	100%
Firewall tests: protection from outside attacks	100%
Scan speed (minutes)	10.65
Percentage slowdown of WorldBench 5 application tests
ACD Systems ACDSee PowerPack 5.0.0.0025	7%
Adobe Premiere 6.5	2%
Ahead Software Nero Express 6.0.0.3	10%
Microsoft Office 2002 SP-2	8%
Microsoft Windows Media Encoder 9.0.0.2980	3%
Mozilla 1.4.0.2003062408	10%
Musicmatch Jukebox 7.10.1057	0%
Roxio VideoWave Movie Creator 1.5.545.0	4%
WinZip Computing WinZip 8.1 SR-1 (5266)	16%
Ease-of-use score	Very Good
Support policies
Daily support hours	9
Free phone support	No
Cost of phone support	$3 per minute
Saturday support hours	None
Sunday support hours	None
Toll-free support	Yes
E-mail support	Yes
Live chat	No

User Reviews for AvanQuest ZoneAlarm Internet Security Suite 2006

Reviewed by: Peterzen21

Duration of ownership: 2 Months

Strengths: Easy to setup and manage settings, solid protection against spyware (got none in a year where before I was inundated with it)

Weaknesses: Poor customer service, slows down the system to a crawl, constant hangups. No custom settings for individual users.

Overall Evaluation: I used the software over the last year with good results, although lack of individual setting was a great drawback (we have children using the computer so we had to put up with kids setting for internet protection - very irritating!). This year I tried to renew the subscription and ran into a ton of trouble. The software installation kept on coming back with strange statements (files missing, "vector" cannot be activated, etc.) and eventually that we need to pay again for the software. After going back and forth with with the customer service (not very swift!) finally got it up only to discover that it practically that it slowed donw the computer to a crawl (CPU was running 80-100% even during idle times (2.0 MHZ, 1GB memory)). All it all were very disappointed in the software. I would not recommend it until Zone improves its customer service (assuming the program is OK and needs special settings) or the product itself.
Reviewed by: treker1028

Duration of ownership: 2 Days

Strengths: Easy to install; even lets you keep preferences for other Zone Labs products already installed

Weaknesses: User interface failed to initialize after 2 installations to allow review and changes of factory default settings; call to Zone Labs yielded probable cause and solution, but results yielded no change

Overall Evaluation: Zone Labs provides excellent protection with its Firewall app, ZoneAlarm, available in both a free and registered version. Unfortunately, I am very disappointed with its Internet Security Suite which adds AntiSpyware, Antivirus, and Spamkiller apps to its arsenal of personal computer protection. Installation is easy, but the configuration interface failed twice to initialize for my review so I could make changes and enable the suite's basic file protection capabilities. Overall, it's user-friendly and easy to install, but it does not live up to its creator's purpose of providin full-time security when a user goes online.