CyberPower CyberPower Gamer Infinity SLI Ultra

Reviewed by: wbshawjr

Duration of ownership: 3 Months

Strengths: fast and reasonably priced

Weaknesses: loud and terrible tech support/customer service

Overall Evaluation: I purchased a Gamer Infinity SLI Ultra from CyberPower PC about three months ago. Mostly I am happy with the system, but I have a couple of complaints. One small complaint is that it is much louder than the Dells I typically buy. The more serious complaint is that the Sony DVD burner did not work. The tech support was very hard to get in touch with and when I finally did get in touch with someone it took a long time for them to decide to send me a new DVD burner. I received a new Sony DVD burner and it to was broken. I went through the whole process again, which was long and arduous, and convinced them to send another brand. It had been a couple of weeks and still no DVD burner, so I called them. It seems they forgot, but they are sending it now. Through all this I have had to waste my time and money (shipping) and they never seemed concerned that I was unhappy with the process. I guess I have been spoiled by Dell. I rarely have a problem with their PC's and when I have they overnight the part and cover the return shipping too. The only reason I tried CyberPower PC was because of the reviews they had been getting from PC World. This experience was enough to make sure I don't stray from Dell. Like they say, "If it ain't broke don't fix it."