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PC Tools Spyware Doctor

85

Very Good

  • Pros
  • Excellent rootkit detection
  • Cons
  • Alarmist initial scan results
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PC Tools Spyware Doctor Review

by Narasu Rebbapragada

Antispyware program combines solid performance, features, and ease of use.

PC Tools' Spyware Doctor 3.8 offers solid protection against adware, spyware, and rootkits in an easy-to-use and feature-rich interface. The company releases frequent product upgrades, which come with the $30 annual subscription fee. As a result, we performance-tested version 3.8 of the product and then user-tested version 4.0.

In tests performed by AV-Test.org, Spyware Doctor ranked second overall among the five antispyware products tested for the "Spyware Specialists" story. Version 3.8 detected 90 percent of adware and spyware samples and disinfected 50 percent of adware-infected files and Registry entries (a first-place ranking).

As with all antispyware products, its adware disinfection results are partly a reflection of policy decisions on what is adware and what isn't. For example, PC Tools no longer classifies as adware the free version of HotBar, an ad-supported Internet Explorer toolbar, and won't disinfect it, as our tests confirmed. On the flip side, PC Tools has reclassified WebSearch as adware; although Spyware Doctor 3.8 didn't detect it, the company says version 4.0 will. Spyware Doctor disinfected 65 percent of spyware-infected files and Registry entries (a first-place ranking shared with the beta version of Webroot Spy Sweeper 5.0) and was the only tested product to detect 100 percent of active rootkits.

Spyware Doctor 4.0 was easy to install and use. I liked its scan results interface, which cleanly categorizes possible infections with brightly colored bars and detailed levels of threat classification. But the results themselves were a bit alarmist. In my informal user tests on a PC, Spyware Doctor counted 287 "infections" (going with its doctor theme) but categorized the vast majority as low-level advertising and tracking cookies. While it took only a few seconds to realize that most infections weren't dangerous, the growing triple digit count during the scan did quicken my pulse. Spyware Doctor also identified as present a high-risk keylogger and an IM worm that three other antispyware programs did not. While I removed those files without consequence, I couldn't be certain whether they were false positives or real threats that the other programs could not detect. I asked PC Tools to comment on these particular files, but didn't receive a response in time for publication.

Spyware Doctor offers some useful additional features. It lets you set a system restore point, in case of accidental deletion of important files; it protects against your visiting known phishing sites (sites that fraudulently solicit financial and personal data); and it supports scanning of instant-messaging clients. Currently, PC Tools supports MSN Messenger and Live Messenger but plans to add support soon for AIM, Skype (file and text transfers only), Trillian, and Yahoo.

Narasu Rebbapragada

User Reviews for PC Tools Spyware Doctor

  • Reviewed by: glwilson8338

    Duration of ownership: 1 Week

    Strengths: easy download; effective against most malware

    Weaknesses: Not effective against k8l.info source Trojan Downloader

    Overall Evaluation: SD was not able to remove or successfully quarantine the k8l.info Trojan Downloader or prevent the installation of Browser helper object Add-on DLL files in IE7 when the PC was rebooted after the removal attempt was done. SD knew the infection was there, but would report that some files could not be removed without reboot; upon reboot to SAFE mode with internet connection disabled, SD conducted a new search for malware, but the same iterative process would be duplicated.

  • Reviewed by: leroy1938

    Duration of ownership: 10 Days

    Strengths: It removed spyware that other software seemed to have missed, it was fast while the scanning and cleaning up the hard drive has good setting and control

    Weaknesses: Slowed down my computed very noticeable. it would not let me open some email, notice warned me I was low on memory

    Overall Evaluation: The new Spyware Doctor, while active and enabled, has slowed application startups to a crawl. Outlook Express takes 45 seconds to open. About the same with Word. If I exit or disable Spyware Doctor, it's back to full speed ahead. I'm sorely disappointed. Now, I keep Spyware Doctor disabled and load it once a week, update it (which requires a reboot each time) and then run an intelli-scan.

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