Lenovo ThinkPad R60 Cen Core Duo T2500

Lenovo ThinkPad R60 9461-56U

ThinkPad R60 Cen Core Duo T2500 Review, by Carla Thornton September 25, 2006

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• Latest User Reviews 2 reviews
• Reviewed by: thinkpadsucks

  Duration of ownership: 6 Months

  Strengths: slim size

  Weaknesses: laptop that freeze often, bad customer service

  Overall: lenovo - bad purchase experience with unstable thinkpad x61s and bad customer service. i just brought this brand new X61s, and i was very disappointed. first i had to wait 5 weeks before lenovo can ship it since it was out of stock. once it arrived, it kept crashing on me, i literally had to reboot couple of times a day. i tried calling lenovo for support, it took forever to get thru to someone live, and they were not much help. this is very disappointing since i paid about USD1800 for it and it would even freeze on me every 2 minutes whenever i use msn messenger. they have also shorten the warrantee from 3 years to 1 year, so now i am stuck with it. i will never buy from lenovo/ibm ever again! you just lost a loyal customer !

• Reviewed by: ellenr

  Duration of ownership: 2 Months

  Strengths: screen is large

  Weaknesses: short battery life, ridiculously bad customer service, computer freezes often, mouse buttons frequently do not work -but not often enough that lenovo will agree to replace the unit-, trouble with wireless connection, runs very slowly even when options for upgrades are maxed out, thinkVantage is buggy and means often you can't get projector presentaitons to work.

  Overall: I experienced repeated problems with the computer wherein the computer freezes often during use, the computer boots up very slowly, then sometimes the computer runs extremely slowly and shuts down programs on its own, then I had problems where it refuses to come out of hibernate, where I had wireless problems, then I had ethernet problems, and additionally about 20% of the time the left mouse button on both the trackpoint and the trackpad do not work. Though I spent 6 hours on the phone with technical support people apparently they only logged that I had a wireless problem even though I mentioned and we worked on all of these problems to them. I then called customer service where I was talked to a rude representative who told me that the return policy is for 21 days from the time of invoice. I didn't even have the computer until after 21 days from when I ordered it! I checked the invoice and found that from when I received the computer I had exactly 4 days from invoice date to try the computer and return it. Lenovo has refused repeatedly to be of any assistance. I am extremely displeased with both customer service and this faulty piece of crap that I bought from them. Too expensive.. if you're looking for a good laptop.. don't buy this one.