Lenovo ThinkPad R60 Cen Core Duo T2500

Reviewed by: ellenr

Duration of ownership: 2 Months

Strengths: screen is large

Weaknesses: short battery life, ridiculously bad customer service, computer freezes often, mouse buttons frequently do not work -but not often enough that lenovo will agree to replace the unit-, trouble with wireless connection, runs very slowly even when options for upgrades are maxed out, thinkVantage is buggy and means often you can't get projector presentaitons to work.

Overall Evaluation: I experienced repeated problems with the computer wherein the computer freezes often during use, the computer boots up very slowly, then sometimes the computer runs extremely slowly and shuts down programs on its own, then I had problems where it refuses to come out of hibernate, where I had wireless problems, then I had ethernet problems, and additionally about 20% of the time the left mouse button on both the trackpoint and the trackpad do not work. Though I spent 6 hours on the phone with technical support people apparently they only logged that I had a wireless problem even though I mentioned and we worked on all of these problems to them. I then called customer service where I was talked to a rude representative who told me that the return policy is for 21 days from the time of invoice. I didn't even have the computer until after 21 days from when I ordered it! I checked the invoice and found that from when I received the computer I had exactly 4 days from invoice date to try the computer and return it. Lenovo has refused repeatedly to be of any assistance. I am extremely displeased with both customer service and this faulty piece of crap that I bought from them. Too expensive.. if you're looking for a good laptop.. don't buy this one.