Nuance PaperPort Professional 11 (Product Upgrade)

Reviewed by: mafitts

Duration of ownership: 3 Months

Strengths: It has none

Weaknesses: Painfully slow, doesn't work

Overall: This and OmniPage Pro are the worst products I've bought in years. They don't work with any of my three scanners and Nuance technical support is non-existant.

Reviewed by: larrwood

Duration of ownership: 2 Years

Strengths: The best document management software available. Good set of features and the interface straight-forward and easy to use.

Weaknesses: The software is UNRELIABLE!!!!

Overall: You can't rely on this program to work when you need it to work. It's just too buggy. The program frequently freezes while viewing documents. And while scanning in documents, the program sometimes crashes and fail to recognize the scanner. In order to get the program to work again, you have to reinstall the program, but the scanner wizard won't always correctly detect the type of scanner attached (flat bed or document feed, for example).Nuance product support SUCKS!!! It's obvious they have no desire to fix or improve the program. Too bad because it's really good software when it works. Maybe a good company will come along and buy out Nuance and fix the problems. But until then, save your money and don't buy this software until the problems are finally fixed.

Reviewed by: haggler

Strengths: None

Weaknesses: Crashes constantly -- I restart it 15 times/day!!!

Overall: PaperPort is a great program. I've used it for 15 years. Unfortunately, ver. 11 is simply the crappiest piece of software I've ever owned. I'll bet I lose 45 minutes/day just restarting the piece of s___. If Nuance had any sense, they'd release the desperately needed bug fixes immediately. But they don't, and they won't. Some day soon, another company will create a similar product that actually works -- and all of us buy it in a heartbeat. My loyalty to PaperPort has reached zero, and I'm sure that sentiment is widely shared.

Reviewed by: rbeckler

Strengths: It didn't burn my house down.

Weaknesses: Constant lock ups. It's virtually unusable. Stick with VRS and adobe.

Overall: Only use if you have time to waste. It has what appears to be nice features like blank page rejection and auto orientation but when it comes to viewing and editing documents, it constantly locks up, especially when deleting pages.I'm looking to purchase something else.

Reviewed by: jgp2008

Strengths: Have yet to find

Weaknesses: Slow, difficult to set up w/ scanner, Slow, Slow

Overall: I can't believe how a really good product can be ruined by newer versions. Used 8 and 9 for years, had some problems, but minor and fixable. Didn't pay attention to reviews when I decided to "upgrade" to a full version of PP 11 Professional. What an "upgrade". Opening up files that were scanned in PP 11 takes so long it is unbelievable. Have print issues using Brother MFC machines. Can't justify any of the additional "features" of PP 11 to the myriad of problems I've already had since loading. Oh, to go back to the days of yesteryear, like when I used PP 9

Reviewed by: wjb444

Strengths: NONE with Version 11

Weaknesses: Locks up constantly. Worthless Program - Buy Version 10

Overall: I have been using this product series since verion 6 and loved it up till upgrading to this version 11. I have even tried unloading version 11, and re-installing version 10 on one of our PC's, but this just caused more problems. I have to restart program 5-10 times a day, and even reboot system - and no, there is NOTHING wrong with my pc, or any other in our office. This program has cost me thousands $$$$$ in lost productivity in the last 2 years.I agree with prior posts. Still no patches or fixes, and I refuse to pay for a simple question: is any patch or upgrade on the way

Reviewed by: 1dyejdfo

Strengths: design, scanning

Weaknesses: Working with documents doesn't work 90% of the time.

Overall: After two years I've stopped using his product and am looking for a replacement. Software freezes every time I try to manipulate a document and frequently when I try to read one. Technical support was useless.