Gateway XHD3000 30-Inch Extreme HD LCD

Gateway XHD3000 30-Inch Extreme HD LCD

XHD3000 30-Inch Extreme HD LCD Review, by Laura Blackwell October 5, 2007

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• Latest User Reviews 1 review
• Reviewed by: jmsmith1

  Duration of ownership: 2 Days

  Strengths: None

  Weaknesses: Made by Gateway.

  Overall: I don't own this particular model from Gateway but I do own a 22" FDP225W. I purchased it on 02/16/07. Now less than a year later, I'm on my fifth monitor. Yes that's right, 5 monitors. Gatway makes CRAP. On top of that, Gateway customer service and technical support are the worst on the planet. They have blamed everything except their quality control. They have blamed me, the wiring in my house, my bios, my system memory, using my DVD drive, my graphics card, etc. The list is endless. At one point, Gatway even told me I would need to upgrade my system memory to solve the problem. I currently have 4 gb of system memory. The monitor continually locks up or takes around 5 minutes to come on. The only way to solve the problems is to unplug the monitor and then plug it back in. It even does this with only the power cord hooked to the monitor. I've explained this to them each and every time. At one point while speaking with them, I told them the only thing hooked to my monitor was the power cord. They then said I needed to update my bios. I told them I would agree to do that if they could explain to me how updating the bios of my PC could affect the monitor through the power lines in my house.

• Reviewed by: bertrammoshier

  Strengths: PIP, 2560x1600, multiple input

  Weaknesses: Lack of Gateway taking ownership of technical issues! Software required to use monitor but it doesn't work.

  Overall: I purchased this monitor 4 days ago and have had both joy and pain with it since. Pro: I love the PIP support, such as sizing the window, moving, and transparency. While there are limits when using 2560x1600 mode, Gateway denotes these limits up front and discusses how to work around them. The 2560x1600 is wonderful. The color width / saturation could be better (e.g. like the Dell 3008WFP, but you can't have everything). The multiple input support works very nicely. The Con, though, are significant, IMHO. 1) Lacks a Media Card Reader as the Dell 3008WFP or 3007WFP provide. (Minor nit) 2) The color width / saturation is not as good as the Dell 3008WFP (which is at 117% of NTSC and shows it). (Moderate) 3) When I boot my Windows XP Pro x64 system, Windows' Plug & Play asks me to provide the "Gateway XHD3000 driver." Contacting Gateway results in talking to people who simply say "monitors don't need drivers." Yet, I keep getting this message whenever Windows scans for new hardware. So, there are two issues: (A) The software issue with the driver and (B) Gateway is unable support this monitor. After searching on my own, I found USB device drivers for the XHD3000. When I try to install the driver, Windows says it can't find the hardware associated with the software from Gateway. I pointed this out to Gateway support. Their response was to say they don't know what to say. At this point, I'm at a loss for where to go for help. Do YOU know someone at GATEWAY who is willing to take ownership of technical support? If so, please, send them my way. (Major / Critical issues) Overall: This really seems to be a 21st monitor but the support is almost 1980 Microsoft with no one wanting to take ownership and/or help.