CCH CompleteTax

I want my tax software not only to ask the right questions and do the math correctly but also to tell me when something seems fishy. As a result, I was concerned when CompleteTax failed to say a word about my obviously fake 123-45-6789 Social Security number. It did point out, however, that I didn't deduct any property taxes despite the fact that I was deducting mortgage interest and therefore owned a house.

When I indicated that I had sold 100 shares of stock, CompleteTax presented a long drop-down menu for describing what kind of sale it was; choices included 'not deductible', 'section 1045 rollover', 'section 1397B rollover', and other technical-sounding terms. Yet when I clicked on the link for the term 'holding period or classification', a pop-up told me that CompleteTax automatically determines the holding period or classification of the sale based on the asset's acquisition and sale date. This area should be more straightforward. A refund ticker would have been nice, too.

The site offers online chat help, but it costs $4.95 per chat and is available only from 8 a.m. to 8 p.m. Central on weekdays through April 15 (sorry, extension people) and 12 p.m. to 6 p.m. Central on Saturdays and some Sundays. It isn't available on holidays.

As is the case with most of the tax sites I reviewed, I couldn't see my actual Form 1040 until I paid for the service and indicated exactly how and where I wanted to receive or send refunds and payments. CompleteTax was priced in the middle of the bunch--$29.95 for a federal return and $14.95 for one state--but that seemed high given the dearth of tax help.

--Tina Orem