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HP Officejet J6480 All-in-One

78

Good

  • Pros
  • Inexpensive; integrated Wi-Fi
  • Automatic duplexer
  • Cons
  • Mediocre speed; confusing control panel
  • Confusing control panel
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HP Officejet J6480 All-in-One Review

by Melissa Riofrio

A raft of features makes this multifunction printer tempting, despite its middling performance and a few design flaws.

The HP Officejet J6480 All-in-One color inkjet multifunction printer competes with other midrange MFPs, including Lexmark's X9575 Professional and Dell's 968w--and all offer a similar array of features, including integrated Wi-Fi. The J6480 manages to do everything for the lowest price of the bunch, which might help some people overlook its middling performance and quirks.

In our speed tests, the J6480 printed text at a passable 7.3 pages per minute (ppm) and color graphics at 2.4 ppm. The results were only somewhat worth the wait: On plain paper, text looked dark-charcoal rather than the preferred true black, with some unevenness to the edges, while color images appeared a little grainy. HP's own photo paper improved matters--color images seemed a little dark, but natural and smooth. Scans and copies looked a bit fuzzy but quite good.

Multifunction printers in this price range struggle to fit more stuff into a fairly compact case. The Officejet J6480 does a pretty good job with the all-important paper handling. The main input tray holds a voluminous 250 sheets of plain paper, as well as thicker media. The lid of the input tray is also the 50-sheet output tray, with a wide, pull-out extension. An auto duplexer (for two-sided printing) hangs off the back, and a 35-sheet automatic document feeder (ADF) sits atop the scanner.

I wish HP had paid as much attention to ease of use. The control panel is clearly laid out and fairly easy to navigate. The power button, however, is the same dark color as its surroundings and sits in the far upper-right corner of the angled main control panel. It lights green when the machine is on, but the user needs to see it before then. The button to activate the Wi-Fi transceiver is on the front of the machine, but the installation documentation neglects to tell you to turn it on if you want to use it; the manual buries that revelation in the troubleshooting section. Finally, though ink levels display on the two-line monochrome LCD, the droplet icons beneath each indicator are the same silvery color--you can't tell which cartridge you're looking at.  

Ink costs are just shy of pricey. A 780-page, high-yield black cartridge costs $30, or 3.8 cents per page; the 520-page, high-yield tricolor cartridge costs $35, or 6.7 cents per page.

The HP Officejet J6480 offers a lot of features for the price, but slowness is the primary trade-off. Although HP's ratings in our recent Reliability and Service survey were just average overall, among midrange MFPs this model is still very competitive.

--Melissa Riofrio

User Reviews for HP Officejet J6480 All-in-One

  • Reviewed by: ron1333

    Duration of ownership: 6 Months

    Strengths: Prints clearly.

    Weaknesses: Bloated software came with totally annoying popups. the J6480's software conflicted with that of another HP device on the workgroup network. An HP technician couldn't make it work except by downgrading the installation on one of the computers. The software caused my XP system to have problems booting up.

    Overall Evaluation: Of the several multifunction machines I've used, this one have given me to most problems and has cost me more than the cost of the machine in technical support and dozens of hours of wasted time.

  • Reviewed by: harrisbc

    Duration of ownership: 5 Months

    Strengths: wireless at low cost duplex ADF

    Weaknesses: Hardware and software issues service high ink usage and costly

    Overall Evaluation: Had issues with the print quality from the first day and after hours on the phone it was returned for service. Returned in the same condition and with the same problem. This time a broken spring beneath the printhead reveled the problem and it had to be returned a second time. Still had problems and call center could not solve. After hours and hours on the phone and no satisfaction I gave up and replace the unit with another manufacturers product which works!

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