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02-05-08
Duration of ownership: 1 Weeks
Strengths: Wireless connection worked great
Weaknesses:But cannot do any connection using a lan cable connected to any port on the rear of the unit, the cabinet seems to get quite hot, tech support was mediocre.
Overall Evaluation: I eventually returned the product for a refund after many hours messing with it. I was unable to do the setup using the cd but was able to do the setup using their ip address. The wireless worked fine but could never connect using a lan cable connected to any port on the rear of the unit. Their tech support could not figure it out, told me to return the unit. I then exchanged it for another which had the same problem. I'm surprized to have these problems given I am using a T60 lenovo laptop with windows xp. There is a button on the side of the unit which is not explained in the manual. The cabinet seems to get hot. Tech support can read alot from the script but pretty useless, they seem to have a heavy accent. Ex -They said I had a browser problem even though my browser worked fine, then said I had a cable problem even though the cable works fine on other routers.
04-13-08
Duration of ownership: 3 Months
Strengths: None
Weaknesses:Money for nothing
Overall Evaluation: I have read the reviews on this router, and I thought that some of them may be because of their tech inexperience, but after my personal experience, I found differently. I bought this router and the D Link Exteme Destop Adapter DWA552 and attempted to install myself. After it wouldn?t install properly, I called up the D Link customer support number, and they walked me through many steps attempting to resolve the problem. Finally, they said that I must have a defective adapter and to return it to the Circuit City store where I bought it (Little Rock, AR). The store was out of the above adapters, so I bought a D Link DWA 142 adapter. I was also unsuccessful in getting any wireless reception for my remote computer. I went back to Circuit City to ask someone I bought this router, along with the D Link Xtreme Desktop Adapter DWA552. I could not get my remote computer to what I was doing wrong. I allowed a salesman to talk me into paying for Firedog (their tech installation people) to come out and do it themselves. My thinking was yes, I'll have to pay more ($99.99 for the router and $79.99 for the remote), but at least I'll get my wireless service set up correctly. After several missed calls (they were scheduled, but didn't show up), I went back to the store in person to protest. The store where I bought it was not the store who supervised Firedog, so I was routed to another store (in NLR, AR). The store manager assigned a new tech person to come out and do the wireless installation. When she got out, she brought different routers and adapters, this time wireless G, which she said was more stable. She got the wireless set up going, but after a few days, it didn't work. I called her back and she came back out and again got it going for a few days, but afterwards it quit again. I called her back and she said that she was fired from Firedog, so I started all over again, going back in person to the second Circuit City store to complain to the store manager. He then sent out a different tech person with the original Dlink N router and adapters. The new tech could not get the wireless system working. He said I had a virus that needed to be taken care of before the wireless could work. He then took both computers back to wipe down the hard drive and clear the viruses (and charged an additional $99.99). In a few days he brought the computers back and got the wireless system going again. In another few days it was not working. I went back to the second store and talked to the store manager about this. He was going out of town on vacation so he assigned my case to an assistant, who simply said to call Firedog and schedule a revisit. After waiting for a week for the tech to come back on the appointed day, he called me about 15 minutes before he was scheduled to be at my house. He said his Firedog supervisor wouldn't allow him to come back out unless I paid for another visit. I refused and went back a week later when the store manager was to return from his vacation. After talking to him in person, he said that he would call the Firedog supervisor and get it straightened out. He took my phone number and said that he would call me that night. A week later after not hearing from him, I went back to the store (this is getting old by now), to ask him what the status of my wireless installation was. He said that the store could no longer send out a tech person because they had sent tech people out 4 times and that they had fixed the situation, and that it was not their fault that it quit working each time. I pointed out that I had spent approximately $230 for the equipment from Firedog, $170 for the installation, another $100 for the removal of viruses for a total of approximately $500, and I had nothing any better than before I visited the store to buy the equipment in the first place. In other words, I would have been better off to keep my $500 in my pocket and not go through all the hassle from Circuit City. The store manager said that he couldn't do anything more to help me unless I paid for another trip. I am certainly not going to pay anything to Circuit City, either for services they are supposed to render, or will I ever buy anything from Circuit City again. This experience has jaded my opinion of Circuit City. Buyer Beware.
04-03-08
Duration of ownership:
Strengths: Gigibit ports, powerful range, low profile, not bad looking (I like the blue LEDs!), a lot of options, fair price
Weaknesses:Setup Disk didn't work; issues with mixed-mode processing (n,g,b); a lot of details to manage that if you don't read the manual, you can get frustrated easily.
Overall Evaluation: This is a very good router for the price (I paid about $118). It replaced an older D-Link GameLounge router that blew out a wan port on a power surge. I like the white case with the blue LEDs - my switch and my other router and cable modem have green lights, and in the dark, it's easy to see what's blinking.It keeps up the throughput nicely - I have a high-end cable connection (30MB down, 10MB up) and at my home/office I not only have multiple PCs on the LAN, I also have the kid's XBOX live and WOW running. Oh, and 3 VOIP phones as well. Doesn't skip a beat.Had a problem with the wireless setup - the mixed "b,g,n" mode flakes out - had to switch to "mixed b,g" to work with my laptops (don't have "n" cards for them yet.) Seems like this is an issue with the router that may eventually get fixed in a firmware update, but we'll see.The CD didn't seem to want to work for me (Windows XP SP2), but I've set up dozens of routers before manually, so I jumped right in and got it going in about 15 minutes. However, there are a LOT of wonderful options for QOS, firewall, VPN and such - great flexibility, but you really have to read the help files to get the most out of it.Customer support was kind of weak - nice enough, but obviously reading from a script. If you're a techie, this isn't a big problem. But if you're a novice or end-user (notice I refrained from calling them "noobs") it can get frustrating.Overall, I'm very satisfied with the router; there are some minor improvements that could be made, but the plusses definitely outweigh the minusses. If D-Link could get their tech support a little more friendlier, they might see a big jump in sales.
03-10-08
Duration of ownership: 5 Months
Strengths: Better wireless signal than dgl4300, easy to work with. Gigabit connection, low ping times, wireless N
Weaknesses:Glitches in firmware, Wireless N 1.0, runs kinda hot, range not that much better than wireless G. Customer support
Overall Evaluation: I had this router for about 5 months and I think it was possitive exerience till I uprgaded to firmware 1.11 or maybe it started behaving oddly around then. Here's one problem that was solved. Router was making slow connection to some sites, like 1min to display a site. That was solved by changing wan speed from auto to 100m. Current problem under heavy network usage router disconnects allconnection ,wireless, network, internet and 5-10 seconds later it reconnects. To bad if you are playing a games you get kickout out of server. I don't think router showed more than 5 days uptime with my usage.
03-03-08
Duration of ownership: 64 Days
Strengths: NONE - poor quailty, dismal customer support
Weaknesses:The company, the DIR-655 and the people who work there.
Overall Evaluation: DIR-655 was bad right out of the box. The bad unit defaults to factory settings on a regular basis. Wireless range less than optimal even on high power. Tech support was okay, but seemed liked they didn't care and didn't want to be bothered. Return service is even worse. Charged 197.00 hold fee on credit card, they promissed to send a brand new unit, but they sent an old refurbished one, have to send both back, one at a time so I can stay somewhat connected. Was on hold to speak to someone for over an hour. Had to call back and zero out to an operator to speak to someone in charge. So far there has been a total of about 11 calls to the company just to get poor service again and again.
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