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04-27-08
Duration of ownership: 2 Weeks
Strengths: The laptop came with decent look & feel.
Weaknesses:I got this laptop online & its one of the worst customer service I encountered... I did not like the LCD screen as it was not as mentioned on there site & it was dull... & wireless network did work... the thinkvantage products that they send are useless & actually causes all the issues. Called up the IBM tech support for troubleshooting & they asked me to send the 2 day old laptop to there Solectron outsourced partner...& they asked me to download latest drivers... I refused to sent it them to repair & their incompetent customer support would not listen to the problems & they asked me to 15% restocking fees... I returned the laptop anyway & I did not want to feel bad all the while I was use it....
Overall Evaluation: Please avoid the laptops at all cost, unless your company is buying it for you.
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