Symantec Norton 360 Premier Version 5.0 (Full Product, 3 PCs)

Safeguard your PC against a broad range of online threats with Norton 360 Version 5.0 Antivirus from Symantec. Norton 360's PC Tuneup boosts overall performance and keeps your computer running at its best. Automatic online or local backup helps keep your important files and photos safe from loss. Plus, the exclusive Insight technology blocks emerging viruses and its Social Media Scanner warns you of unsafe websites and Facebook link posts so you can share links without worrying about passing on or receiving threats. Instantly checks where files came from and how long they have been around to identify and stop new crimeware fast for industry-leading online threat detection.

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• Reviewed by: Harmil2

  02-08-12

  Duration of ownership: 4 Years

  Strengths: I have continued my subscription to Norton services for the past several years. I am all over the internet and have not been infected with a virus, etc that Norton didn't immediately nail. I keep it running in the background with auto updates on at all times. I am a compulsive software updater in general which probably makes Norton's job a bit easier. The one time Norton 360 software had a problem the service rep was skilled able to log on to my computer and quickly fixed the problem (I suspect from India) while I watched. Remote log on is kool. Norton 360 has an amazing array of services, perhaps too many for some. It can be confusing at first but well worth the effort to dig in and study.

  Weaknesses:I have found contacting Norton through their website confusing. Fortunately that is rarely needed. I think they could really improve their own website experience.

  Overall Evaluation: I have tried other anti virus software over the past 15 years and found Norton by far the best and most consistent experience to the point I haven't thought about trying anything else the past 4 years. I put it on my wife's computer...something I would not do lightly if you get my drift. Overall I plan to stay with Norton unless I read some outstanding reviews of another similar product.

• Reviewed by: KRWagner

  12-07-11

  Duration of ownership:

  Strengths: none.

  Weaknesses:Dishonest Company.

  Overall Evaluation: In 2007 I downloaded and went on auto pay with credit card. In 2009 my computer was hit by a virus and when I called Norton I was told that they could fix the problem for an additional $99.00. Then when Norton 360 failed to save my computer from a virus in October 2010 I cancelled their services. The computer pros at Office Depot recommended McAfee. I just noticed that on my credit card statement they had continued to charge my account. I spoke with billing and she brought to my attention that yes,I was charged for 2011 and also charged twice in 2009, 2010 and 2011 for the annual renewal rate. I was told by Harish R., case manager, that they would only refund the money that they had taken in the last 60 days even though he agreed that they double charged me for the last 3 years. He said it was the customers responsibility to let the tech know that I needed to also cancel the autopay when cancelling the service. I was then told that no one above his status would speak to me on the phone and that I could have free norton services for the additional money they took but not a refund. Why would I want another norton service when they failed to protect my computer in the first place?

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