HP (Hewlett-Packard) Officejet Pro 8600 All-in-One Inkjet Printer

The HP Officejet Pro 8600 Premium e-All-In-One is a complete all-in-one solution for your home or office with print speeds of 20 ppm in black and 16 ppm in color. The printer features full duplexing capabilities, allowing you to print, scan, copy, and fax both sides of a page with only one pass-through. The ADF has a 50-page capacity so you can scan, copy, and fax multi-page documents with ease.

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• Reviewed by:

  05-11-12

  Duration of ownership:

  Strengths: Low ink consumption

  Weaknesses:Defaults to tray 1

  Overall Evaluation: Good unit, I like having two trays, but it doesn't want to default to tray 2 where I have the 8 1/2 x 11 paper all of the time. The features are there but I haven't been able to use the recieve mode of the unit on the fax feature.

• Reviewed by:

  11-02-11

  Duration of ownership: 3 Days

  Strengths: Eprint, Airprint

  Weaknesses:Everyhting else

  Overall Evaluation: While this printer has many nice features, especially airprint, it has a MAJOR design flaw. I bought this unit specifically for the second paper tray. Most people that buy a printer based on it having 2 trays, is so that one tray can be used for plain paper and the other for envelopes. Envelopes must be placed in tray 1. No options. Here's the problem: I have envelopes in tray 1, plain paper in tray 2. I set up Word to pull from tray 2 for normal printing, tray 1 for envelopes. Problem solved, right? Not quite. The printer has a preference menu which includes "default tray". I tried to set tray 2 as default - that is where my plain paper is - it only shows tray 1. It will not give the option of selecting tray 2 as default. Then why is this option even there???? I assumed a firmware update would fix this so I called Pakistan and talked to Bob, Richard, and Sally (who do they think they're fooling, if your name is Habib, then say so) and got nowhere. To my surprise, an AMERICAN from HP called me back later, actually he was Canadian, nice guy and 7000 miles closer and said he was checking into this. He talked to engineering and called me back again to tell me the bad news. Some engineer, that would be looking for another job right now if he worked for me, said that is the way the code is written. Sorry. Knowing they will not give the option of selecting a default tray, then why not make tray 2 the default since envelopes can not be placed in tray 2?Here's the scenario: I have envelopes in tray 1, plain paper in tray 2. Remember, envelopes can't go in tray 2. With tray 1 being the printer default, I must now go through the hassle in every program I use, to manually select tray 2 in printer options (within the program) every time I print, or else it will try to print a full page on an envelope. This half brained design also renders eprint and airprint useless because neither of these will let you choose a tray. If you use either of these, IT WILL PRINT FROM TRAY 1. Dear HP, I'm sure there are alot of software/firmware designers that are looking for a job. You SHOULD have an opening after this fiasco.Footnote: I would gladly pay an extra $30 for a printer and know that I could talk to an AMERICAN when I needed tech support. If you brought those jobs back over here, there would be more AMERICANS buying your ill designed printers.

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