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| SELLER | PRICING | MERCHANT RATING |
|---|---|---|
| CompUSA | $349.99 Learn More » (Refurbished) |
|
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Reviewed by: radtherapist2011
04-19-12
Duration of ownership: 70 Days
Strengths: When it was working, the picture was nice.
Weaknesses:Terrible customer service from Toshiba.
Overall Evaluation: I purchased this TV on Jan 27 and less than 70 days later the mainboard had failed. It has been over 2 weeks since I contacted Toshiba and the part is still on back order with no eta of when it will be available. Whats more, Toshibas customer service is horrible - they told me that they wont even address "other options" until the part has been backordered for 20 BUSINESS days (meaning closer to a month). When I asked to be escalated, the support rep named Chris told me that he "had addressed" my question and hung up on me.I know this is a lower end TV, but Im just starting out and this was a big purchase for me. I can assure you Ill steer clear of all Toshiba products going forward.
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