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Circuit City
9954 Mayland Drive
Richmond, VA 23233
http://www.circuitcity.com
Hours:Customer Support: Mon-Sat 9am-10pm ET; Sun 11am-8pm ET; Sales: 6am-5am ET, 7 days a week(800) 843-2489(sales)
(800) 843-2489(service)
customercare@cc.circuitcity.com(service)
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Overall Rating
1 Star Review
Reviewed by: sltadros
Updated:05-13-08
I bought a notebook and opted to pick it up in a store. When I got there, the store manager informed me that I must pay an extra $39.95 mandatory "optimization" fees. When I protested that I had not ordered such service, they refused to deliver the product which I had purchased online, claiming that I had no choice, with an attitude might I add. Consequently I canceled the order. This is totally unaccepatble, but they get away with it. LOUSY MERCHANT!
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Overall Rating
4 Star Review
Reviewed by: grem458
Updated:05-12-08
Never understand the bad rap Circuit City gets on review sites. I have ordered several times from their online site and have been VERY PLEASED every time. Merchandise always comes quickly, well-packed, and have never had any problems with wrong merchandise or returns. The site is easy to navigate and offers advice to the less tech-savvy amoung us. I recommend Circuitcity.com to anyone looking for a great bargain in the latest technologies.
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Overall Rating
5 Star Review
Reviewed by: yennyfer1
Updated:05-06-08
I was a little worried based on the ratings and comments I read before but I was very impressed with how my order was handled. I placed it on saturday, received shipment notification by monday and received it on tuesday! Plus, it was with the free shipping option. My items arrived and were pacakged, new, and in working order. This definately exceeded my expectations.
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Overall Rating
4 Star Review
Reviewed by: mailmanraiderfan
Updated:05-05-08
Smooth transaction. Had to call to place order(no place to enter gift card information) but it was shipped out next day. It seems some others have had problems but I have had about 5 orders processed without a problem.
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Overall Rating
1 Star Review
Reviewed by: patoenushuaia
Updated:04-19-08
They are still offering products that they hace not available in any form (24 min. in store pick up, internet or store)they just do not have it!! Some friends told me already about this, but i did not belive them!!Here is one example: http://www.circuitcity.com/ccd/productDetail.do?oid=199880&WT.mc_n=284007&WT.mc_t=U&cm_ven=EMAIL&cm_cat=EPSILON-TRIGGER&cm_pla=EMA_ABANDON%20CART->PRODUCT%20DATA%20FEED&cm_ite=1%20PRODUCT&cm_keycode=284007I went to the store and have them checked throught the entire Circuit City sistem and they just dont have it!!Look on pricegrabber site: http://computers.pricegrabber.com/laptop/m/60858017/search=A205-S5804%20/st=query/529.96 my sup. best price...yeh right!Bunch of liers!
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Overall Rating
5 Star Review
Reviewed by: brownie097
Updated:04-18-08
Did in-store pick-up with this product and was amazed how seamless the process went. Ended up saving some money on shipping compared to the other merchants and had the camera in my hands that same day. GREAT EXPERIENCE!
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Overall Rating
5 Star Review
Reviewed by: mikebccd
Updated:04-13-08
I ordered SanDisk Sansa e250 2GB Digital MP3 Player and had it delivered to the local store. Ive seen many very bad reviews yet Ive ordered several items and they have all been received correctly and promptly. I believe the problems resvolve around the wrong store. I use Circuit City in Riverdale, UT. Always 100%.
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Overall Rating
1 Star Review
Reviewed by: WheelsRule
Updated:04-11-08
HORRIBLE. I ordered an iPod shuffle and when I opened the box - lo and behold - IT WAS EMPTY! There were only packing materials in it and the iPod had been removed. I called Circuit City customer service and was not given much sympathy. The representative was rude and my requests to speak with a manager or get a managers phone number were denied flatly. She had a "What are you going to do about it?" attitude as she said it would take 7-14 days to either receive another one or receive a refund. I was treated like a thief. I called my credit card company and disputed the charge because I felt this was an unacceptable response. I will NEVER do business with Circuit City again and am writing this review to let all people know how terrible shopping can be with them.
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Overall Rating
5 Star Review
Reviewed by: mayman57
Updated:04-01-08
Had the very best price for a Pentax Flash I needed and shipped USPS priority in my mail box in three days. Great shopping experience.
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Overall Rating
5 Star Review
Reviewed by: Sony_buyer
Updated:03-02-08
I read all the negative reviews about Circuit City on this site before buying my Sony 60" SXRD Rear Projection HDTV. I knew that more people write reviews who have negative buying experiences and thats understandable. Since I had no issues and got good service, Im writing this. I did get a good deal on my TV ($300 less than MSRP) and free delivery. I ordered the TV on Friday evening and they delivered by Sunday afternoon (just 2 days and it was free). The delivery guy was very friendly and helpful as well. Im very happy with the TV and Circuit City. Good job!!
