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Buy.com

85 Enterprise, Suite 200
Aliso Viejo, CA 92656
Buy.com
http://www.Buy.com
 Hours:24 hours
1-800-800-0800(sales)
1-800-800-0800(service)
sales_service@buy.com(sales)
sales_service@buy.com(service)
  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: mercuryd

    Updated:12-15-09

    I ordered a Christmas present with plenty of time to spare and they sent the WRONG item so I promptly submitted an RMA for a return and then found out that you have to wait for it to get back to them in Canada, then wait at least a week for them to verify THEIR MISTAKE and THEN they may decide to ship you a new one a week or so after that and then you wait some more for shipping time. I complained through e-mail and by phone, asked to speak to managers, etc. to no avail and of course the item won't arrive by Christmas now so I told them to change the RMA to refund, which also won't happen until they receive the item I sent back and then about a week after that! This was my first and obviously last order through buy.com

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: hemanthqa

    Updated:12-04-09

    great services !!

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: alessandro1977

    Updated:12-03-09

    This is a test. Please ignore

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: Jack08

    Updated:11-26-09

    If I shop using any computer other than the one at home, Buy.com refuses to process the order. I am able to place orders with other companies usiing other computers, but not Buy.com, and But.com refuses to accept any responsibility for the problem so I usually shop elsewhere.

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: JTzort1

    Updated:11-11-09

    An Unmitigated Waste of Money!Do Not Buy from Buy.com - Save yourself the time and wasted money in phone calls and aggravation.I have purchased limited items from buy.com for about a year, AND my most Recent Purchase WIll Be My Last from buy.comFrom initiation of purchase, to completion of the order, all the way to customer service, BUY.COM is a roller coaster ride of Aggravation, Confrontation, and Unmet Expectations.They will fight you on your order every step of the way. The final straw came recently when I required information and assistance on a warranty for my computer. No help at all.If you are expecting any type of assistance from the customer service side, avoid Buy.com at all costs.NOT WORTH THE AGGRAVATION - THE WORST CUSTOMER EXPERIENCE OF MY LIFE!

  • Overall Rating
    4 stars 4 Star Review
    Reviewed by: tunde_oni_1144665906

    Updated:10-22-09

    It's been a good experience so far.

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: jajaja77809

    Updated:10-20-09

    DO NOT BUY ANYTHING FROM BUY.COM!!!They like to advertise that your account is not debited until the order has been shipped... Well not only was my account debited the full amount, but i recieved a confirmation shipment email, only to recieve an email 5 days later that my order was cancelled.... total pain, now I am trying to get a refund...

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: holstebm

    Updated:10-20-09

    They cancelled the order but KEPT THE MONEY. I paid via Paypal and even paid for expedited service. When I hadn't received shipping info, I contacted THEM to see where my order was. ONLY THEN did they inform me the order had been cancelled but BUY.COM KEPT THE MONEY forcing me to file a dispute with Paypal and even file BBB and FTC complaints regarding their questionable business practices. AVOID THEM.

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: danno2903_8656728473

    Updated:10-20-09

    Great place to buy almost anything!

  • Overall Rating
    4 stars 4 Star Review
    Reviewed by: gsf_1133335628

    Updated:10-12-09

    Basically OK. However, added a smal $17 item to this $185 order which was not a 'free shipping' item and it added $7.00 shipping charges raising the cost of the added item to $24 - so I had to remove it from the order. I understand why, but seems like a losing move from the satndpoint of their sales.Over all a good experience with them so far.

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