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Advanced Lamps

994 N Colony Road #327
Wallingford, 06492
Advanced Lamps
http://www.advancedlamps.com
 800-941-5690(sales)
800-941-5690(service)
sales@advancedlamps.com(sales)
info@advancedlamps.com(service)
  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: acs130

    Updated:11-17-09

    I placed my order and then in 7 days, without notification or tracking, the wrong lamp arrived. It took 3 days before I could get their customer service on the phone and my emails went unanswered. Email contact is non-existent. Their customer service is horrible. I returned the wrong lamp to them immediately. After 2 weeks of telling me during one of my many calls to them that my correct lamp will ship "today", I managed to talk to someone who was somewhat courteous and was able to give me a refund. Avoid this business. In the end I was made whole with a refund, but only after many hours of the runaround. They are not very professional in my opinion. Again . . . AVOID ADVANCED LAMPS, LLC.

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: nofunkenny

    Updated:10-16-09

    ordered a bulb that lasted 2 mo. after jumping through their hoops and calling contiuously for 1 mo. recieved my replacement. It lasted less than 4 hours. Sent it back for replacement again ( they refused to refund my money) Now 2 mo later they say they have shipped my replacement again. what a scam!!

  • Overall Rating
    2 stars 2 Star Review
    Reviewed by: jalangston

    Updated:09-17-09

    I purchased a replacement projector lamp. Lamp would not come on after just a few weeks. They sent me another one after I paid to return the first defective lamp. Second lamp did the same thing. Returned at there cost this time and they talked me into getting a 3rd lamp from them. Same result. This whole process took 6 months and 2 weeks. They will not exchange the lamp or credit me for an OEM one because it is over 6 months from day of purchase, not from previous received lamp. So, they have my $211.00 and I have there busted projector lamp. They did offer to take half off of the new OEM lamp. Still not satisfied.

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: RTrudell

    Updated:09-17-09

    Ordered a projector lamp that was defective. Lasted all of 1 Hour. Then I had to pay to ship it back and wait a week for them to "test" it to ensure it was defective. I asked for an exchange and was told that they were out of stock and had to wait for a new order that would be 1-2 weeks. I call 2 weeks later and them am told it will be 3 weeks. So they had my money for over a month, I had to pay for shipping to return their defective product back and they apparently raised the price on their lamp and reduced the warranty period in half. This company strung me along for a month when they could have just immediately sent me a replacement lamp. DON'T BUY FROM HERE. The "SAVINGS" aren't worth the headaches.

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: Freeman911

    Updated:09-11-09

    Exceptional? Yes prices! Iwould recommend again to anyone who needs electronics. I couldn't find a better price or better shipping time on the net. THANKs and I will be back.

  • Overall Rating
    2 stars 2 Star Review
    Reviewed by: griffs68

    Updated:09-04-09

    The purchase of the lamp was actually a fairly positive experience. However, apparently their lamps are inferior quality. My previous lamp lasted for over 4 years and their lamp lasted only two months before exploding. To top it off, their return policy is set-up to make you run around in circles (in an apparent attempt to get you not to return their defective products) and that is after you can finally get in touch with their returns person.

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: Goober30

    Updated:08-28-09

    Incredibly quick and easy. I couldn't have asked for a smoother experience from Advanced Lamps. My replacement lamp shipped out the same day I ordered it and I got it quicker than expected. I will recommend Advanced Lamps to everyone. Great work!

  • Overall Rating
    4 stars 4 Star Review
    Reviewed by: hillcrester

    Updated:08-26-09

    Because I ordered on a Saturday, there was a delay until Monday before extra-cost 2-day air shipping was initiated. After than, everything went just fine. My E-mailed questions were only partially answered at first, but after a follow up e-mail they did all get answered.

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: BradleyA

    Updated:08-21-09

    Ordered projector bulbs for my spa. It was my first replacement bulb order anywhere so I appreciate the help I got from the sales department in narrowing down the bulb I needed. Just wanted to say thanks. Shipping was fine too. I will be back for something I suspect.

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: Columbia42

    Updated:08-16-09

    Thanks for the great shipping and the extra service in helping me figure out which bulb I needed this time. All products work fine and were received in acceptable time. We weren't in a hurry since we were stocking for future use so ground was fine. I think we are set for the upcoming rush on bulbs but might be back for some of your non-bulb inventory. Oh, by the way, this is our 4th order and second review. Just have to commend good work these days. thanks

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