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Buy.com
85 Enterprise, Suite 200
Aliso Viejo, CA 92656
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Overall Rating
1 Star Review
Reviewed by: funkmonk
Updated:05-09-08
test review
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Overall Rating
4 Star Review
Reviewed by: reheywood_1150732069
Updated:05-06-08
Reliable
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Overall Rating
1 Star Review
Reviewed by: jayz_box
Updated:05-05-08
"They may have low price.... but is it worth with bad customer support and service, worst delivery time. I use to shop at buy.com but never recived my orders on time. This time after many days of placing the order and 6 calls they informed that it was not shipped yet. on the first 5 calls they said the item is shipped. on questioning why is the tracking information not availabe they said, its a problem with the shipping company. Aksing for the supervisor, they said shes busy and will call me back, never got a call. I had to call them again and again. On questioning, why was i mis-informed on the first 5 calls that the item was shipped. she asked me to cancel my order... Atleast i know a place where i will never shop again. This company is on a downhill... lets wait for it to disappear. "
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Overall Rating
1 Star Review
Reviewed by: Alex412
Updated:05-03-08
I ordered a plasma tv from buy.com on March 12th. It was listed as "on order for 3,225.00 shipped and since it was such a good price I placed the order knowing it would eventually be in stock. Over a month later I get an email from buy.com stating the product was no longer available from the manufacturer and the order was being cancelled. Wouldnt you know a short time later the plasma was back in stock for 4,199 shipped. I emailed Buy.com asking for them to reinstate the order and received the typical form letter stating to reorder the tv under a new order. Of course I wanted to pay the 3,225 not 4199 so I called the 800 number in the email and was told they can not reinstate the original order and will NOT match the price that I originally paid. This company is selling products that they dont have and/or at prices they will not honor. In my opinion they only cancelled my order so they wouldnt have to sell it to honor the lower price. I would recommend buying elsewhere!
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Overall Rating
5 Star Review
Reviewed by: stucker3
Updated:05-03-08
Have dealt successfully with these folks many times.
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Overall Rating
1 Star Review
Reviewed by: wrocnrob
Updated:04-27-08
The only thing you get here is a good price. Customer service is worse than having no customer service at all. If you need any customer service with Buy.com, let me save you the trouble and reply for them: "Tough Luck, better luck next time-forget about your money because we are keeping it". Keep this in mind if you think you may need and help or support at all.
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Overall Rating
1 Star Review
Reviewed by: m96jp
Updated:04-16-08
I have purchased many, many items from Buy.com, and they have always been fast and cheap. Ive never had a problem but this time I did so I needed to contact customer service, and suddenly I understand all the negative feedback given on buy.coms CS. To add things up: I have spent over 2.5 hours on the phone with their CS center in India (took me quite some time to find the number at first). I have been transferred around and talked to 8 different CS representatives and after long waits two additional "supervisers". Im very courteous and diplomatic, but even so the two of the persons I talked to were very rude and actually hung up on me (one reprenentative, one superviser!!!)!!!! Never heard of such a thing before, let alone experiencing it first hand. Horrible, horrible customer service! Wil probably abandon buy.com in favor of amazon.com
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Overall Rating
4 Star Review
Reviewed by: BodyCop_1132166606
Updated:04-16-08
Got what I wanted
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Overall Rating
1 Star Review
Reviewed by: tpb2102
Updated:04-14-08
This was my first experience with Buy.com and was a nightmare. I ordered a $175 digital camera, and Buy.com shipped it without a signature confirmation. I arrived home 45 minutes after UPS "delivered" the package, and it was not there. After a week long back and forth with Buy.coms customer service (who are nearly impossible to get a hold of on the phone), they refused to accept any responsibility and would not ship me a replacement. Now, I have to address this problem through my credit card company.
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Overall Rating
1 Star Review
Reviewed by: cab2g
Updated:04-09-08
If you receive a defective product from this company, you will wish you had never ordered from them. How they process the return is completely unacceptable. After you ship your item back to them in California, they say it takes 5-7 business days to process the return. It took them 7 business days to process the return. They placed a second replacement order and the next day (business day 8) they tell me that the item is on backorder. I call in and tell them that since this particular WD Passport is on back order, could they just substitute it for the newer WD Passport Essential, which apparently is selling for $140 as opposed to the $145 I paid on March 19. They said they couldnt exchange it. I asked to cancel the order and for a refund and they tell me it will take 3-5 business days to cancel the order, even if it is on backorder. This company shouldnt still be in business. This item will be under buy.coms control for 18 business days, almost 1 month after I was billed!
