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UpgradeBay.com

200 North Bradford Ave, Suite J
Placentia, CA 92870
UpgradeBay.com
http://www.upgradebay.com
 Hours:7:00AM - 5:30PM
888-858-3088(sales)
714-528-1800(service)
sales@upgradebay.com(sales)
support@upgradebay.com(service)
  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: NetShopperOne

    Updated:10-05-08

    Item listed in stock. Next business day after ordering hadn?t received tracking. Called. Item to ship today, tracking to be emailed. Called following day, assured me item had shipped, tracking forthcoming, and the following. Next call was to cancel. Then offered me free overnight shipping. Aha! Item had NOT shipped. Only took order, payment, then contacted supplier who was to ship directly, had delay. Aha! Item NOT in stock, not stocked at all. Charged restocking fee even though item never shipped or stocked! TOS carefully crafted to permit. Unreliable, dishonest, disreputable. Cust svc nonexistent until voicemail to cancel, THEN got phone calls, attention, pleading not to. Suspect at least some favorable reviews phony plants. Not credible anyone could have 50 orders at ANY company, never a problem. Since 2005 inception only about 50 reviews. Retrospect, should?ve recognized, taken this as indication UB not enjoying repeats because customers NOT satisfied. Never again consider UB.

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: med1

    Updated:09-02-08

    This was my second order from them and like the first time, this order was shipped correctly and on-time. Will use them again.

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: ChenexInc

    Updated:08-27-08

    I have ordered and received over 50 orders from UpgradeBay. They have been timely and efficient in quotation and delivery. This is a company with integrity and great customer service. I would highly recommend it to anyone sourcing computer products.

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: jaylev

    Updated:06-11-08

    I wanted to buy the brand-new Seagate Cheetah 15K.6 drives, and UpgradeBay seemed to be the first to get them in stock, on 5/27. I placed an order for four drives at $392 each.They claim they e-mailed me the next day to cancel the order because it wasnt in stock "anymore". Their e-mail bounced, because their system apparently removed some of the characters - though they claim there couldnt be any bugs in their system.They also claim that they DID eventually get it in, last week, but they sold all their drives to one person, and that they dont think theyll have it in again, despite the fact that they still list the product on their web site (at three times the price), and that their PriceGrabber feed even shows it as "in stock", and that theyre advertising "Big sale on" for the product SKU on Google!When I pointed out the illegality of advertising products you dont carry, their customer service rep said "What am I supposed to do about it?" Nothing, Joe. Nothing.

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: dupont24ss

    Updated:05-05-08

    Once Again I am a very satisfied customer! Transaction went smooth, Great communication, Fast Shipping, Awesome customer Service.

  • Overall Rating
    2 stars 2 Star Review
    Reviewed by: ancient_saint

    Updated:03-06-08

    Good part: I am not sure..but I was lucky..until now..i didnt get my product yet..so didnt know its ok or not..However...there stock wasnt always updated in website according to some review..so i ordered through phone..and I was lucky that particular Hard disk was in stock..and the sales person was nice on the first day..i placed ordered on 9:52 am PST and the sales person confirmed me that the shipment will process on that same day..He emailed me the order number and promised me to email the invoice and tracking number on that day...Bad part: From Monday and today is Thursday I am call ing them evry day 2 to 3 times...to get the invoice and tracking number..some times he is busy and sometimes he told me my email was not working as he sent me the invoice ..well i also gave him an alternative email..on tuesday..well,no sign of invoice..And forgot about the tracking number...and on thusrday I just found that the orderd is shipped on yesterday afternoon...i got the trck on ph..

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: saramel54

    Updated:02-06-08

    Great service and top notch company! I will recommend this company to everyone who will listen. Thanks for everything.

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: dupont24ss

    Updated:01-21-08

    Excellent Communication, Good pre sale support, Fast Shipping, With out a doubt will buy from Upgradebay.com again.

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: dlogan01

    Updated:01-04-08

    I should have listened to all the negative reviews, but I was swayed by the positive reviews. This company appears to be a crapshoot. Do you feel lucky? My product was listed as "in stock" and I paid for express 3-day delivery. In four days I called, and after a lot of work with the speed dial finally got through. They called back to say that the product was discontinued and offered a substitute. I said that the substitute was OK and they promised to ship immediately. Here we are a couple of weeks later and still no memory. Just got off the phone with them and they cant tell if the part is in stock because the inventory program wont be up for another 15 minutes. Right. They claimed to have sent me emails, but of course there were none. They never sent them. Nobody else reported issues getting emails through to me. They emailed me just fine to say they had received my order. The bottom line is that I would never recommend this company to anybody. They are dishonest.

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: tjcrams

    Updated:12-14-07

    Given the difficulty to reach someone and the lack of a way to track an order, I will never use this company again. I still have not received my part and I have no way to check the status as no one ever answers the phone no matter what extension I select. There seems to be a general disreagard for my order. I know its only a small purchase, but the lack of communication from UpgradeBay is unsatisfactory.

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