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CDW.com

200 N. Milwaukee Ave.
Vernon Hills, IL 60061
CDW.com
http://www.cdw.com
 Hours:Monday - Friday 7am - 9pm CST, Saturday 9am - 5pm
800-848-4239(service)
sales@web.cdw.com(sales)
CustomerRelations@web.cdw.com(service)
  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: jcjwall

    Updated:08-25-03

    I opened an account with CDW less than 1 year ago and placed an order. When I didnt receive the order I found it had been cancelled. I contacted CDW and they informed me my account had been corrupted. When they re-activated my account, I found orders attached to my account placed by my brother who had died years before. When I contacted CDW to have my brothers data removed, they told me they could not do that. Before you order, ask yourself if your account data will be secure?

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: ka_in_nc

    Updated:08-21-03

    Made my 2nd purchase today after I had a absolutely great experience with my 1st purchase. Couldnt believe the shipping on the laptop - $12 and I had it withing 24 hours! Very nice account managers give personalized service. Had a call to verify my credit card on the high dollar purchase. Competitive prices and great service!

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: mstexas

    Updated:08-15-03

    My 1st purchase from CDW went through perfectly. I was very satisified. Today I placed a 2nd order and noticed that a picture showed on the screen saying that this was my account manager. What a nice change from the normal online companies. So I placed an order twice as large as the first & it went through the system just fine. Within 5 minutes I get a call from the rep (the lady from the picture) saying she wanted to thank me for the order and let me know it would ship today. FANTASTIC SERVICE!

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: temp357

    Updated:08-11-03

    After ordering a laptop online through their site, I got a call telling me that the laptop i purchased was not availble, but they would be more than happy to try to sell me a laptop at double the price. Beware of false advertisement on their site. They do not honor their prices and tell you the item is "backordered and that means most likely discontinued"

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: sjankly

    Updated:08-10-03

    These people lie on their shipping charges. On pricegrabber they give a much lower price for shipping, but when you are about to check out, the shipping doubles! For example one item I wanted was supposed to have $9.50 shipping, but when I tried to check it out, the cheapst method (ground) was over $25. I also had a bad experience before. They double charged the shipping costs to my credit card. Well now they lost my business permanently, especially after reading all these bad reviews.

  • Overall Rating
    3 stars 3 Star Review
    Reviewed by: jadams1596

    Updated:07-30-03

    The price advertised was for a case of 10 reams Xerox paper but was delivered as 1 ream of paper. I requested an RMA which was processed immediately. I got a full refund and got to keep the paper. I was satisfied with the service.

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: heidigsd

    Updated:07-07-03

    There isnt enough room to describe the horrible experiences Ive had with these clowns. Latest fiasco they sell me a DOA router. No problem, drive back to the showroom 30 miles one way to exchange. Cant exchange, have to get an RMA, takes 24 hours. They refused to give RMA or exchange router that day. Next day get RMA, confirm that another router is in stock. Drive down AGAIN, router is out of stock. And buyer beware their return policies NO REFUNDS on many items manufacturer warranty only.

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: m_burgett

    Updated:06-30-03

    Ordered monitor, online on 21 June (Sat.)On following monday, I was requested to fax a copy of my DL and CC ! (??) Said no. They finally decided that wasnt necessary. On the following Saturday Im informed the monitor is on backorder, and they are "trying to find one". No expected date, no estimated delay, nothing, nada, zip.Monday, the 30th, I email a request they cancel the order.Monday, the 30th, they say they cant cancel, its been shipped. It will be refused when it arrives.

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: prince_ann

    Updated:06-30-03

    This company ships fast and the prices were excellent. Account manager was superb!

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: MtnMan

    Updated:06-30-03

    Too bad I cant give zero stars. Shipping policy is too restrictive, prices are higher than competitors, customer service does not follow up on promises. I am totally dissatisfied and will not do business with CDW again.

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XFX GeForce 8800 GT Video Card
$172.35 - $199.99 • •Specs
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