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Office Depot
Office Depot Corporate Support Center, 2200 Old Germantown Road
Delray Beach, FL 33445
http://www.officedepot.com
Hours:24 hours/ 7 Days a week1-800-GODEPOT(sales)
1-800-GODEPOT(service)
orders@officedepot.com(sales)
orders@officedepot.com(service)
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Overall Rating
1 Star Review
Reviewed by: bilaliz
Updated:07-07-08
the worst online shopping experience ever! the product (chair) was showed in stock, i placed the order (June 17, 2008), first the discount coupon wouldn?t apply! then i canceled the first order and placed the order again, this time the same coupon worked. the delivery was supposed to be on 19th, i took a day off to stay at home and receive the chair, it costed me $200 for this day off, and the product was not even shipped when i checked the status online, in fact it the delivery date was changed to a week after! (26th) i called in and was promised a 10% discount, which was later refused, on the second delivery date, i took off again, and yet once again the product was a no show!, i call in once again and was promised delivery of the product by yet one week ahead (4th) with another additional 20% off, a discount that was later refused!this time on the delivery date, i checked the website and not to my surprise the delivery was pushed 4 days ahead (8th)again, bottom line, never got
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Overall Rating
1 Star Review
Reviewed by: midmelody
Updated:11-28-07
order a hard drive at 11/19/2007 it said 3 Days Deliverytill now pending so ask them today. what they say?"Reason why you dint receive the order is, because the item has been dinscontinued" " we do not carry that item anymore"disgusted and cancel the order
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Overall Rating
2 Star Review
Reviewed by: DEEinLKPT
Updated:10-25-07
Purchased calculator on-line because they were advertising a rebate. After purchase, I hit the link on the website to the rebate form, filled it out, and mailed it with my receipt. Two monthes later, I received a post card informing me that my rebate was rejected because it was good at "Office Depot Only." It was my understanding that Office Depot website was "Office Depot" but they disagreed and refused to give me the rebate, even after I called.I feel I got hosed!
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Overall Rating
1 Star Review
Reviewed by: rkelley414
Updated:04-12-07
Purchased a Lenovo computer in October,filed rebate within week, to be expected in 60 days. After complaining, it was received in April.
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Overall Rating
1 Star Review
Reviewed by: banders100
Updated:04-06-07
Office Depot completely screwed up my order and instead of getting it when promised, I still dont have my order and was greeted by simpleton, uncaring lousy customer service!I am filing a credit card complaint and a BBB complaint as well.
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Overall Rating
1 Star Review
Reviewed by: la901
Updated:01-08-07
I ordered this because their website and Cust Service said it ws in stock, ready for 3-day shipping. Three order numbers later (and 2 weeks later), Cust service gives me three different explanations, when in fact they did not have this product and did not know when they were going to get it. I cancelled the order, because I could not trust what they were telling me. I should have followed the review ratings.
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Overall Rating
1 Star Review
Reviewed by: mweis8
Updated:12-24-06
Both the automated phone (IVR) and the website stated my order was delivered on 12/21. The product was actually backordered and the order canceled. The IVR stated the delivery complete but said total was $0.00. And the website had a status of short shipped delivered which the CSR said it was cancelled. Horrible usability issues on both contact points. CSR was nice and apologetic...
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Overall Rating
1 Star Review
Reviewed by: texcon
Updated:12-21-06
HORRIBLE! HORRIBLE!! I ordered this item despite the bad reviews (shame on me) and I was later told the item was "on backorder" and might not be here by Christmas. Cutstomer service reps were not very intelligent or helpful and the Office Depot website is HORRIBLE! I cancelled my order and bought a similar item from Circuit City. Take it from someone who ignored all the bad reviews - shop somewhere else!!!
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Overall Rating
1 Star Review
Reviewed by: sad_sad
Updated:12-14-06
Do not order on internet !!I received a defective product . I ask to return and I spent three days at home on three different scheduled pick ups and nobody appears.At customer service nobody knows why, nether who will pick up.Who will pay for my time??I ask for an address to delivery for my self and they dont give me.I want to buy another product that works and they doesnt refund until they pick up the item.Dont forget, avoid problem to your self . Dont buy !!!
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Overall Rating
5 Star Review
Reviewed by: crowland2
Updated:12-13-06
Great value and received my order the next day. Wonderful experience!
