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US1Camera

426 N.WOOD AVE
Linden, NJ 07036,

http://www.us1camera.com

Hours:10:00am - 7:00pm Mon - Thur, 10:00am - 7:00pm Fri, Sat. Closed, Sun. Closed
877-300-5070(sales)
877-300-5070(service)
Info@US1Photo.com(sales)
Info@US1Photo.com(service)

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Viewing items 1 - 10 of 3080

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Overall Rating
4 Star Review

Reviewed by: ndez33

Updated:08-30-08

My experience turned out okay, but there was some anxiety. I ordered a Canon G9 for a friend?s birthday gift. My deadline was critical (2 weeks seemed plenty of time). I ordered Monday night. ?Show Shipping Cost? indicated $8.95 for 4-6 day, but at check-out, cost was $16.80 (hmm?). Tues I got an email ?order processed?. Finally shipped on Thurs, left NJ on Friday. Arrived Wed 6PM (7 days from order). BUT I was shipped the wrong product! I sent an email describing situation, curious to see US1Photo reaction next morning. Thomas called me at 7:30AM (CA time), listened to my urgent need, politely apologized for their mistake, and offered to overnight me the G9 I needed. (He included a return UPS label to RMA the wrong product). He called back to say it was being packed for shipping, and sent an email with tracking number. That was yesterday morning, and tonight UPS delivered it. So I?m okay. My experience: superb customer service in the wake of a problem.
Overall Rating
5 Star Review

Reviewed by: ahoward34

Updated:08-29-08

My experience with this vendor has been very positive. I received a phone call from Joe after placing my order online to make sure the information on my order form was correct; he was polite and helpful. The package arrived within the time frame he specified. I wouldnt hesitate to order from them again.
Overall Rating
4 Star Review

Reviewed by: wymjym7

Updated:08-28-08

I have purchased several items from this company. I always call to place the order and have always been given good service. I will continue to order from US1Camera.
Overall Rating
5 Star Review

Reviewed by: superjesuso

Updated:08-28-08

Excellent and fast service
Overall Rating
5 Star Review

Reviewed by: greema99

Updated:08-28-08

Very responsive service. Joseph was an absolute pleasure to deal with.
Overall Rating
5 Star Review

Reviewed by: aegeland08

Updated:08-26-08

Sales service was superb. Bob provided detailed answers to my questions,recommended appropriate accessories,and provided sound advice. Sold me only what I needed and the price was right.
Overall Rating
5 Star Review

Reviewed by: JohnD666

Updated:08-19-08

i have received my order finally and i was very pleased eventhough i waited so much , camera and assessories all very well packaged and everything factory brand new , best price and perfect customer service so the 2 weeks i waited was worth it , big thanks to Kevin who helped me alot and answered every question i had instantly , thank you us1photo , very recommended
Overall Rating
3 Star Review

Reviewed by: PaulBerryman

Updated:08-18-08

I ordered a camera expecting it to be delivered in 4-5 business days, but US1 forgot to input my phone number-add 3 days. So to make it up they tell me that they will send it out 3-day select, but now they foeget to put in my unit number. So I call UPS to re-direct the package, but US1 will not allow this. I try to call US1 but their customer service is closed and no one in sales will help me. I paid for a camera but I can not get it. After I wrote this US1 contacted me to find out why I wrote the above review. They sent me an extra battery and $20.00 credit to help smooth things over. Even though I told them that they forgot my unit number, when they sent out the battery they still forgot to put in on the package. I just happen to be outside when the USPS carrier arrived, so I got the camera and battery the same day.They do have good prices and I "might" buy from them again. One thing they could do to improve customer satiafaction is to extend their hours.
Overall Rating
2 Star Review

Reviewed by: amrvera

Updated:08-18-08

Buyer beware! Regarding Order for the following items:Canon EOS 40D Camara Body with USA Warranty | 5 Year extended warranty | Canon Battery Pack | Tamron wide angle - telephoto zoom lens AF28-75mm f/2.8 | Hoya 67mm UV HMC lens filter | 67mm lens hood.I placed this order on JUL 26, 2008 through us1photo.com / aka us1camera.com. On JUL 30 my card was charged for the full amount of $1573.89. After waiting 11 days and no sign of package, I called to inquire about order status on AUG 8. I was told a strange story about my package falling off a conveyer belt and being crushed, and there being no more 40D?s in stock. On AUG 11, when order had still not been sent, I cancelled the order and requested a full and immediate refund to my card. It was not until today, AUG 20 that my money was finally returned to me. After filing report with BBB, and placing negative reviews, US1Camera finally made efforts to contact me and make things right. I am glad to have my money back.
Overall Rating
1 Star Review

Reviewed by: mustanglt

Updated:08-18-08

Poor customer service. Receceived a call to verify that I did indeed made a "large ticket purchase."Really the call was to sell me accessories that I did not want. After not buying any additional items, 5 days later my item still had not shipped, I called customer service and was told it would be shipped the next day. Needless to say I canceled my order and bought it from another vendor on-line that shipped my item the next day. Was never told that ground shipments takes 4- 5days to process before they even consider mailing your item. I guess if you dont buy any "suggested" items your order is placed on the "well get around to shipping it" list. I will never utilze or try to utilize this company again. I may have to pay a few dollars extra, but it will be worth it to have the items I ordered shipped right away without any additional sale calls.