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Dealer Cost Car Audio
3337 S Bristol #211
Santa Ana, CA 92704
- http://www.dealercostcaraudio.com
- Hours:Monday - Friday 9AM - 6PM PST.
- 877-290-3222 (sales)
- 949-794-5000 (service)
- sales@dealercostcaraudio.com (sales)
- customerservice@dealercostcaraudio.com (service)
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Reviewed by: greg85048
Overall Rating: 5 Star Review
I purchased a full stereo system from DCCA in May. I was pleased how fast they delivered, and had originally ordered from them to receive their 3 year warranty, that no other competitor offers. That is what attracted me to this company, and since they have been around for over 20 years as a corporation, I knew they had to keep their word. 2 weeks ago, my amplifier I bought went into protection mode. I emailed them, received an Return Authorization the same day. 2 weeks later, I just received a brand new, working replacement. I would definitely use their services again. Thanks DCCA.
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Reviewed by: smflivonia
Overall Rating: 1 Star Review
My experience? They take your money, don't ship the product. Call to find out what's going on and they'll throw a line of BS at you to buy more time. Another day or two will go by, no change on the tracking # status. Call to ask and get more lies. Most of the lies are really bad and can be seen through right away. For those of you who are smart enough to research a company before buying from them, trust me and all of the other bad reviews - we're not exaggerating any of this. Horrible experience, horrible service, horrible company
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Reviewed by: tmracer
Overall Rating: 1 Star Review
How can I say this any better.....WORST COMPANY EVER. Do not buy from this place which is probably being run from this individuals basement. I bought an Alpine overhead DVD player and its been 3 months and still haven't received it. They say its not in stock and the manufacturer is having problems but just read the other reviews? Everyone is having the same problem so you know its them. They have cheap prices but the problem is they don't have the items they claim to be selling. Don't waste time with the hassle and headaches this company will give you. Buy retail from somewhere else. Its way better.
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Reviewed by: sf777
Overall Rating: 1 Star Review
DO NOT ORDER ANY EQUIPMENT FROM THIS COMPANY! They will give you a big runaround when your equipment doesn't show up on-time. I also was told by dealercostaudio that my equipment was on back order. BS! I don't know why they are in business if they never plan to send out ordered equipment. When I called them I was left on hold for over 30 minutes 4 separate times. After I was sick of waiting for my equipment for more than 3 weeks I cancelled my order altogether b/c I was tired of getting the runaround. If I don't get my refund back within 7 business days I'm going to be giving the Better Business Bureau a call and file a grievance report. I WILL NEVER ORDER EQUIPMENT FROM THIS LAME COMPANY AGAIN and I hope you don't either!
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Reviewed by: capsurf
Overall Rating: 5 Star Review
Thank you Robert for the fast E-mail correspondence and the great prices. I will be doing business with your company again.
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Reviewed by: evemoses2
Overall Rating: 5 Star Review
Overall, my experiences with Dealer Cost Car Audio have far surpassed by expectations.Firstly, I called first to make sure the part I wanted was in stock (the item was backordered from their competitor, and I had to wait an extraordinary amount of time to even get the order cancelled), and sure enough, it was in stock. I placed the order, and proceeded to wait. Within 3 days, I was emailed a tracking number. I thought it was a little long, but hey, if I am this picky, 2 days extra isn't too much time! (a lot faster than the 2 month wait from their competitor). Within a week of the tracking #, my brand new speaker set arrived at my door. I was extremely happy, and will love to recommend this gem to anybody out there.Please, shop one, shop all! You will not be disappointed.Thank you DCCA for making my experience pleasant, secure and fast!
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Reviewed by: bnase001
Overall Rating: 1 Star Review
Stay far away from these guys. Total scam artists. My son ordered an amp and sub woofers from them on 7/22/09. After several emails my son finally received the amp on 8/18, but never received the sub woofers. It is now 10/6, and he still has not received a refund after email after email. All kinds of promises, no delivery. Usual wait time on the phone is 1/2 hour, then you just get more promises that are unfulfilled. Real bunch of wise guys too. Stay away.
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Reviewed by: marytt
Overall Rating: 5 Star Review
Extremely fast shipment. Honest answers, fast emails, friendly customer service. What more can you ask for? I ordered an Audiobahn tube for my car. I received it in less than a week, brand new as advertised. I would definitely shop here again and recommend my buddies. A+ service and support.
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Reviewed by: loudtaylor
Overall Rating: 5 Star Review
Everything was great. Fast service, fast email responses, excellent prices. Box was packaged securely. No damage, received within 7 days. Thank you for my purchase.
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Reviewed by: JohnAlpine
Overall Rating: 5 Star Review
I ordered a brand new Boston Pro60se speaker set. Within 24 hours, I received a tracking number. Following that, I received my item within 3 days. I tried to order through one of their competitors, and am happy I chose Dealer Cost Car Audio. I do see many other reviews that were not so good, but I gave them the benefit of the doubt, got a brand new speaker set, with a 3 year warranty (who else gives a full 3 year warranty on car audio on the web?). I am a happy camper. I would surely use them again and recommend them to all.
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