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Dealer Cost Car Audio
3337 S Bristol #211
Santa Ana, CA 92704
- http://www.dealercostcaraudio.com
- Hours:Monday - Friday 9AM - 6PM PST.
- 877-290-3222 (sales)
- 949-794-5000 (service)
- sales@dealercostcaraudio.com (sales)
- customerservice@dealercostcaraudio.com (service)
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Reviewed by: danfieldme
Overall Rating: 1 Star Review
Hi my name is Dan, and DCCA robbed me too. $147.50 since 11/17/09 and still I didn't get a refund yet as of 6/9/10. The emails are all the same as below. They always say 2-3 days or offer another product, or do what ever they can to delay it as much as possible. After 60 days the bank will not refund you. I have filed complaints everywhere I can think of so far, and I will continue to do so until I get my money but I wonder if and when it will happen. How far will it have to go, it looks like hundreds of other people are having very similar problems with DCCA, how can their website still be up and running at this point. I wish I could fit the whole email string in here but its almost 25 different emails, all sounding very generic. Ive called the phone number listed on the website dozens of times, but it always just says they are closed. I am very aggravated with this whole thing, and have spent way to much time dealing with it, and getting no where....
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Reviewed by: ScammerKillers
Overall Rating: 1 Star Review
This review will be removed when refunds are received. According to the email and phone, it will take two to three days. I'm giving them till the 1st of June (that's four business days from today). Keep in mind, it takes Wells Fargo ONE day to process refunds.
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Reviewed by: 9secati
Overall Rating: 1 Star Review
I would have to urge other people not to fall for this sham of a business. Ordered my item, Card was charged immediately. A few weeks went buy and I emailed them for an update, "Its going out in a few days" was the reply. The next week, sent them an email again...."it's gonna be a few more days". I then asked for a refund and they said it would ship the next day. I said no and demanded a refund. Their reply was we will work something out. Now the refund is turning into just as big of a run-around. Sad that businesses like this can get away with this stuff. Called my credit card company and they said they would take action to try n get my money back if not refunded by them as a respectable business should. "Dealer Cost Car Audio"? Should be "Steal Your Money Car Audio"!!!!!! I've tried repeatedly to call the number shown in the emails. During business hours it just rings n rings. The only time anyone ever picks up is the after hours recording saying to call back during business hours. Whats up with that?
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Reviewed by: golfman211
Overall Rating: 1 Star Review
Never got a tracking number, now they want to charge me 50 to cancel my order, they're crooks stay away
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Reviewed by: dealercostcaraudioSUCKS!
Overall Rating: 1 Star Review
They don't even deserve one star. Order never came even though they billed me right away. After several weeks of being told "update in 1-2 days or less" I canceled my order. Never got my refund either. Also the day I canceled someone stole my card number. Not saying its connected but it is suspicious. I'm disputing it with the credit card company. Its worth the extra bucks to buy somewhere else.
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Reviewed by: captnothing
Overall Rating: 1 Star Review
I ordered. They took my $1009. instantly. They didn't ship but kept saying "tracking # any second"-never happened. I canceled, they confirmed my canceled order and said they would refund. 1 month later they say they have refunded but my bank says they have not. This "company" is a scam. Read the many reviews and check the BBB rating of "F". Then make your purchase somewhere legit. You will be sorry if you give these people your money. This is my worst exp. of online shopping ever. I don't beleive any of the good reviews are legit, I don't believe they have a store or any product. Don't buy from dcca- they are a scam
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Reviewed by: Synkrowe
Overall Rating: 1 Star Review
Yes another member of the sucker club. First part of my order was received with reasonable time, although poorly package, however I think I have you all beat on the backorder and money scam. I waited 6 months to receive my product. And it took a relentless amount of emails and requesting my be refunded before they finally sent me a replacement product of inferior quality (IMO) and not even the item we finally agreed on. I'm just glad it wasn't thousands of dollars tied up, but still the frustration of dealing with such an unprofessional (add expletive) business, is just not worth the savings. Unless you are 100 percent confident they are going to ship you what you want, when they committ to actually having it, I would HIGHLY recommend you stay away from Dealer Cost Audio
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Reviewed by: srw78
Overall Rating: 1 Star Review
This was the worst experience I have ever had with an online company!!! Customer service is non-existent, slow processing, no items are in-stock, I don't even think this is a real company; But, they will be more than happy to take your money! 50 days ago placed an order, 45 days since they took my money and finally after canceling 36 days ago I now have my money. I hope you all get your money back I would advise CALLING THE AUTHORITIES if you want DCCA to take you seriously.
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Reviewed by: gunitballa934
Overall Rating: 4 Star Review
I DIDNT LOOK AT THE REVIEWS BEFORE I ORDERED. I SHOULD HAVE DID THAT..THEY SEEM TO ANSWER ALL MY EMAILS AND CALLS.NOW IM WORRIED ABOUT IF MY PRODUCT WILL ARRIVE..I HOPE IT WILL
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Reviewed by: ruapbfh4me
Overall Rating: 1 Star Review
It appears I too am just another sucker in the low advertised prices of dealercostcaraudio, but after weeks of waiting for them to send me my order, I ended up cancelling it and now am dealing with my credit card company to get my refund. It appears they make their money by billing you, and earning the interest on the money until you fight to get it back. What a JOKE of a company, do yourself a favor, spend a few more dollars and stay away from this company
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