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CDW.com

200 N. Milwaukee Ave.
Vernon Hills, IL 60061
CDW.com
http://www.cdw.com
 Hours:Monday - Friday 7am - 9pm CST, Saturday 9am - 5pm
800-848-4239(service)
sales@web.cdw.com(sales)
CustomerRelations@web.cdw.com(service)
  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: XLADLK51

    Updated:12-20-08

    I put down 70 days only because I still havent received the portion of my order that is backordered. The CDW website lists the item a "Available" and "Same Day Shipping" but I keep getting the backordered story. I like CDWs product selection and their prices are reasonable but Im not sure Ill order from them again.

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: zb21

    Updated:12-11-08

    My order was placed on 11/10/2008 for Canon WD-H37 Wide Conversion Lens. I received Canon Video Light VL-5 instead. Called CDW several times, they finally took it back. Then I received the item for a second time and it was again Canon Video Light VL-5. Yet another round of calls and e-mails and they ewentually took it back, and were supposed to ship the right part. On 12/10/2008 that is one month after the order has been placed I got an e-mail sayting that they issued a credit without shipping the right part despite the fact the part I have ordered is still orderable through their web-site. The representative says it is a misprint and the part I would like to get is twice more expensive and if I want to get that want I have to order that different part. So, although it looks like I will get my money back - they misadvertised the product and have not corrected the problem for a month despite my numerous calls and e-mails. I am ordering from competition for $20 more, not worth the hassle

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: jgordon21

    Updated:08-27-08

    DO NOT TRUST RECOMMENDED ACCESSORIES ON CDW.COMAlong with a new OKI mono laser we purchased 2 hi yield toner/drums from CDW. These 3 items were quoted by a CDW senior account rep. When it was time to replace the old stock toner with hi yield we realized it was the inncorrect toner. CDW refused to replace the $338.00 in toner with the correct ones because it was passed 60 days. However, they did apologize several times while talking in circles and blaming OKI DATA for publishing the mistake on their site. Aside from sales reps hounding me over the years, CDW.com is a good resource for researching some products. For purchasing, I much prefer provantage.com.

  • Overall Rating
    2 stars 2 Star Review
    Reviewed by: clloyda

    Updated:07-30-06

    One word of caution, this vendor does not want customers to receive mail at a UPS Store. I had great service doing business with them for years, but once they learned where I received packages, they shut down my account. Period. I did not want packages sitting out on my front step at home.

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: LMB6

    Updated:05-15-06

    I ordered a 19" flat screen NEC monitor from CDW. I use that brand at work and I knew it was a good monitor. I was skeptical to order at first because it was such a good price, but decided to take a chance. The electronic/computer dealers in my city offer this monitor, but was out of stock. Not only did the monitor arrive on time, it was eveything I expected. CDW not only provides delivery as expected, but good prices as well. I highly recommend CDW.

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: Shadowdragonmoon

    Updated:05-11-06

    Great customer service and lowest prices!

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: hellena

    Updated:04-29-06

    I dont understand you people!! This was the most pleasant experience I ever had. I almost wanted to not buy from them, reading all bad reviews and in spite of it, their price was the best so I took a risk. After 25 hours from my order the UPS man ring the bell .I was stunned. I couldnt wait to come online register, give my email address (I never do it) only to say that this was the best service I ever had. The shipping was for ground 2-5 days and was took only 25 hours. They are the Best!!!!!!

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: EGeorge

    Updated:04-28-06

    I ordered products from Vendor A, Vendor B and CDW on April 21. I have received my products from Vendor A and Vendor B but not from CDW. I just checked the status of my CDW order and it lists backordered. No notification at all, just happen to check and notice 7 days after placing my order that it is on backorder. I am waiting for their phones to open so I can cancel my order and never order from CDW again.

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: videoxprt

    Updated:04-11-06

    That was the lousiest company Ive ever dealt with, and has the worst customer service. I ordered a product that was ready for same day delivery, it wasnt shipped for 2 days. Ive cancelled the order, and Im still trying to get them to charge my credit card back. They say they are not aware of the charge.

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: cb8564

    Updated:03-08-06

    I would not buy again. I will ensure people know how badly I was treated. The short story is, they did not honor the order, I was lied to by several reps, they called my husband a lier, and I could not break through the endless loop of red tape. Bottom line, if you are not a "big" company - go elsewhere.

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