Enterprise users prefer e-mail for troubleshooting, but a survey of CIOs says this method is sometimes less effective.
Social networking tools can provide a professional boost, as long as you behave yourself online and use the site effectively.
Morals and ethics join communication and programming skills in a survey of wish lists for IT workers.
Here's an introduction to four of the first nine free applications available on the social networking site.
IT orgs harness wiki power to handle everything from tech training to project management.
The economic recession in the U.S., and President-elect Barack Obama's tax incentive plan, will change the economics of some business process outsourcing areas. Could offshoring go the way of the dinosaur?
For your next IT project, recruit a small army of users in the business units you serve.
Wikis and social networks are finding a home in the workplace, a Forrester study reports.
Executives from Facebook and Twitter told Web 2.0 Summit attendees they were focused on growth and helping their users--rather than making money--despite the faltering economy.