The cable giant says it will review its training and incentive programs after a maddening customer service call goes viral.
If you're a Comcast subscriber, you should be dancing with joy as reports of an aggressive customer-retention rep continue to circulate. Why? Because Comcast negotiates, and you can save money.
You didn't think you'd be able to cancel your Comcast subscription that easily, did you?
As Xfinity WiFi spreads west, so do concerns about the use of customers’ modems as both private and public Wi-Fi connections. Luckily, you have choices for opting out of the program.
Even if you've spurned cable TV, you're still likely to feel the impact from mega-bucks deals like the ones involving AT&T and DirecTV or Comcast snapping up Time Warner Cable. After all, cable providers have a built-in incentive for making cord cutting an unattractive option to their subscribers.
A spokesman for Comcast says that the company plans to work with Google's Gmail to enable encryption, after Google essentially calls the company out for its lack of security.
A combined company would probably be even worse, according to the American Consumer Satisfaction Index.
Bandwidth caps are coming back for Comcast home Internet customers, according to one company executive.
A Cogent executive tells lawmakers Comcast is already using its size to extract payments from Netflix.
Comcast and Electronic Arts are working to deliver both casual and top-tier games via your cable box, according to a report. The service appears to be called "Xfinity Games Powered by Origin".