Don't-Miss Stories

Netflix, AT&T hammer out interconnection deal to boost streaming video speeds

Netflix is quickly racking up interconnection deals with the major U.S. ISPs in 2014. AT&T is the latest to grab a chair at the Netflix interconnection buffet.

on techhive.com

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Comcast on hellish customer service call: Rep did 'what we trained him' to do

The cable giant says it will review its training and incentive programs after a maddening customer service call goes viral.

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Why the Comcast call from hell is a great way to save money

If you're a Comcast subscriber, you should be dancing with joy as reports of an aggressive customer-retention rep continue to circulate. Why? Because Comcast negotiates, and you can save money.

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Listen to the Comcast customer service call from hell

You didn't think you'd be able to cancel your Comcast subscription that easily, did you?

comcast xfinity wifi home is hotspot july 2014

To Xfinity WiFi we're all hotspots, but you don't have to be

As Xfinity WiFi spreads west, so do concerns about the use of customers’ modems as both private and public Wi-Fi connections. Luckily, you have choices for opting out of the program.

Cord cutters, beware: AT&T's DirecTV buy affects you, too

Even if you've spurned cable TV, you're still likely to feel the impact from mega-bucks deals like the ones involving AT&T and DirecTV or Comcast snapping up Time Warner Cable. After all, cable providers have a built-in incentive for making cord cutting an unattractive option to their subscribers.

on techhive.com

Comcast plans to encrypt email exchanged with Google's Gmail

A spokesman for Comcast says that the company plans to work with Google's Gmail to enable encryption, after Google essentially calls the company out for its lack of security.

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Comcast and Time Warner rank dead last in satisfaction as merger looms

A combined company would probably be even worse, according to the American Consumer Satisfaction Index.

on techhive.com

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Comcast plans to reimpose monthly data caps on all customers within 5 years

Bandwidth caps are coming back for Comcast home Internet customers, according to one company executive.

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Comcast deal gives it market power on Internet backbone, critic says

A Cogent executive tells lawmakers Comcast is already using its size to extract payments from Netflix.