Don't-Miss Stories

VIPorbit Mac

VIPorbit now offering VIPsync and Backup My Stuff services for free

VIPorbit makes it easier to keep all of your contact and calendar data in sync.

Mhelpdesk

4 field service management solutions to keep your jobs on track

Scheduling, billing, inventory and client tracking -- these applications offer complete systems for managing your on-site service business.

Salesforce.com customers making broader investments, survey says

Salesforce.com's customers have become more loyal and committed to using products from the vendor and its partners over the past year, according to a new report from consulting firm Bluewolf in collaboration with the MIT Sloan School of Management.

Zoho adds enterprise features to its CRM software, eyes Salesforce.com

In some respects, the Zoho update amounts to the company catching up to Salesforce.com and others rather than showcasing truly new innovations.

IBM sells customer care outsourcing unit for $505 million

Citing low profit margins, IBM has sold its customer care outsourcing business to Synnex for $505 million, the companies said Tuesday.

Act CRM alive and well for now, following Swiftpage acquisition

Swiftpage has launched a new version of the Act contact manager and CRM software it acquired this year from Sage, a move that could reassure the product's many small-business users that it is in good hands under the new ownership.

Gamification: Using play to motivate employees and engage customers

Turning business goals into games, with points and prizes, can boost results—if you do it right.

Zoho CRM update adds document repository, location awareness

Zoho's cloud-based customer relationship management application continues to expand in features.