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Comcast on hellish customer service call: Rep did 'what we trained him' to do

The cable giant says it will review its training and incentive programs after a maddening customer service call goes viral.

Researchers reveal 3 devious ways online trackers shatter your privacy and follow your digital footsteps

The use of such tracking tools may be unknown to most users, according to a research paper

U.S. House approves permanent ban on Internet access taxes

The legislation would permanently extend a ban that's been in place since 1998.

Internet giants press for net neutrality in FCC filing

Strong net neutrality rules should keep the Internet open, dynamic and spontaneous for all, the companies said.

Why Small Businesses Need to Spring for Business-Class Internet Access

There are a variety of benefits to business-class Internet, and a number of potential pitfalls to running a business from a consumer Internet connection.

Microsoft settles with No-IP in botnet hunt, after seizing its domains

Microsoft "regrets any inconvenience" caused by service outages, the company said.

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10 sites with stunning visual data that will change your world view

We all know what a picture's worth. These websites use graphics to display everything from Twitter traffic to births and deaths, in ways that truly drive home what words alone cannot.

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Experts worry governments, 'commercial pressures' will undermine online freedom

What keeps Internet experts up at night? Pew Research Center's latest study gives us a glimpse.

Microsoft accidentally borks legit websites while hunting malware in No-IP takeover

No-IP claims Microsoft doesn't appear to be very good at DNS

Starbucks Is Partnering with Google to Give Its Wi-Fi a Serious Caffeine Boost

Starbucks Wi-Fi will soon be about 10 times faster thanks to switching providers from AT&T to Google.