The cable giant says it will review its training and incentive programs after a maddening customer service call goes viral.
Now's the perfect time for Verizon to generate some good will.
If you're a Comcast subscriber, you should be dancing with joy as reports of an aggressive customer-retention rep continue to circulate. Why? Because Comcast negotiates, and you can save money.
As Xfinity WiFi spreads west, so do concerns about the use of customers’ modems as both private and public Wi-Fi connections. Luckily, you have choices for opting out of the program.
The adoption of IPv6 will work better if more people upgrade at the same time, executives tell an ICANN meeting.
In some cases, congestion has lasted for months at a time or for most of a day, the study says.
The average subscriber line carries 801 megabytes of data per month, said the CTIA.
Forcing users to clean their infected computers on an ongoing basis would be more disruptive to cybercriminals than botnet takedowns, some security researchers say.
A combined company would probably be even worse, according to the American Consumer Satisfaction Index.
Congested connections aren't a net neutrality issue, but they're an argument for more competition.