Don't-Miss Stories

clueless

Businesses are loaded with customer information, but unable to act upon it

Business owners think they have a great understanding of their customers, but a new survey shows they're completely clueless.

Review: SproutSocial, a social management dashboard you'll truly enjoy using

SproutSocial is a beautiful social dashboard full of useful features that is not cheap to use, but is bound to change the way you manage your social media and branding.

Career-limiting Facebook antics to avoid when job-hunting

Now a new Harris Interactive survey reveals what employers look for and what pictures and posts on Facebook could keep a prospective candidate from getting that perfect job.

Review: SocialSafe keeps your social data safe

SocialSafe is a handy utility that backs up all of the information you post to various social networks. It's easy to use and surprisingly fun for a backup tool.

Pincus interruptus: Microsoft's Xbox chief to run Zynga

Zynga chief executive Mark Pincus is giving up his CEO post for Don Mattrick, who most recently led Microsoft's Xbox division. Look for a redefinition of "social" gaming.

Social media pays off for small, midsize businesses, study says

Small and medium enterprises (SMEs) that use social media are 56 per cent more likely to increase their revenue, according to research by MYOB.

Bing Board search

Microsoft's 'Bing Boards' allows users to curate search results

Over the next few weeks, Microsoft's Bing search engine will experiment with allowing a select group of users to curate search results, called Bing Boards.

Dunkin' Donuts

Dunkin' Donuts flap proves the power of social media and a cool head in business

Video doesn't lie: When an angry customer took her complaint online, the donut shop came out on top.

linkedin

How LinkedIn's three newest features can work for you

LinkedIn launches two-step verification, a redesigned 'Who's Viewed Your Profile' and adds the capability to upload photos, video and documents to your status updates. Here's what you need to know about the changes.

Email is still the glue that holds the social Web together

With everybody choosing a different communications medium, email is increasingly the only one we all have in common.