HP updated its SmartFriend support service Thursday and apparently will now troubleshoot software problems with Windows, Android, Chrome OS, OS X, and iOS products.
Just because Microsoft doesn't plan on giving Windows XP patches to the public after April 8, 2014, doesn't mean it's going to stop making those patches; but it will distribute them very selectively.
Apple received high marks for its computer tech support in an annual survey from Consumer Reports, even topping its scores for the previous year.
Can't connect to a company's Web site? Wondering if there's a known issue with software or service? Twitter may provide the answers.
Check out these cringe-worthy customer support fails.
Need help solving a computer problem? Here's how to make sure you get the results you want.
Obtaining tech product support and resolving customer service issues can be aggravating. Turn to these sites and tips for faster results.
Who makes the most reliable computers and gadgets? We asked a small army of PCWorld readers to rate the companies that made their desktops, laptops, smartphones, tablets and printers. The results might change your perceptions of which companies to trust.
IT is "largely falling short of expectations" to drive business growth in new areas, according to the Economist Intelligence Unit.
In the world of support, social media can be a powerful tool. Here's how to successfully incorporate social media into your support strategy.