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HP now offers software support for Apple iPads

HP updated its SmartFriend support service Thursday and apparently will now troubleshoot software problems with Windows, Android, Chrome OS, OS X, and iOS products.

Microsoft will still patch Windows XP for a select group

Just because Microsoft doesn't plan on giving Windows XP patches to the public after April 8, 2014, doesn't mean it's going to stop making those patches; but it will distribute them very selectively.

Apple tops Consumer Reports survey on PC tech support

Apple received high marks for its computer tech support in an annual survey from Consumer Reports, even topping its scores for the previous year.

Use Twitter to get real-time customer service updates and info

Can't connect to a company's Web site? Wondering if there's a known issue with software or service? Twitter may provide the answers.

on techhive.com

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The five most common tech support nightmares

Check out these cringe-worthy customer support fails.

How to ask for tech help, 2013 edition

Need help solving a computer problem? Here's how to make sure you get the results you want.

Get the Help You Need Without the Hold Time

Obtaining tech product support and resolving customer service issues can be aggravating. Turn to these sites and tips for faster results.

45,000 PCWorld readers name the brands they love (and love to hate)

Who makes the most reliable computers and gadgets? We asked a small army of PCWorld readers to rate the companies that made their desktops, laptops, smartphones, tablets and printers. The results might change your perceptions of which companies to trust.

IT departments fail to drive business growth, report warns

IT is "largely falling short of expectations" to drive business growth in new areas, according to the Economist Intelligence Unit.

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Using social media as a customer support tool

In the world of support, social media can be a powerful tool. Here's how to successfully incorporate social media into your support strategy.