Robert Pepe asked when Microsoft will stop supporting Windows 7. "Some say the end date is 2015, others say…2020. So what's the right answer?"
With packages starting at only $30 a month, SMBs can get 24/7 peace of mind from new Comcast IT services.
Zendesk unveils an extensively reworked version of its online help-desk software.
A reader in Papua New Guinea seeks help with a software purchase he can't complete; also, an antivirus software company drops a customer support firm for aggressive tactics.
Companies do answer customer support questions sent via Twitter. Here's how they handle it and how to be heard when you tweet your problem.
On Tuesday, Microsoft will end "Mainstream Support" for Windows Vista, moving into an "Extended Support" phase that lasts through April 11, 2017.
Pronoun problems, IT ghosts, the runaway mouse -- when it comes to computers, the customer isn't always right.
Free your help desk staff and empower your IT customers by eliminating these five all-too-common calls.
Web-based tech support services provide live help, but can you trust your PC in a stranger's hands? We suffered hold-time hell to test how four services dealt with real-world Windows problems.
Once an organization gets a taste of the benefits of IT outsourcing, the hunger for more naturally increases. But watch out.