Don't-Miss Stories

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The five most common tech support nightmares

Check out these cringe-worthy customer support fails.

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Eyes on the bottom line: How to keep support costs down

These new tricks can help you stay under budget without sacrificing quality customer support.

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Using social media as a customer support tool

In the world of support, social media can be a powerful tool. Here's how to successfully incorporate social media into your support strategy.

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Turn support into a friendly experience

Going the extra mile to provide excellent support will help inspire loyalty in your customers.