Don't-Miss Stories

On Your Side: Download Refund Woes

Also: HP tech-support troubleshooting delays; power adapter recall.

iPhone 4 Hell: A Personal Tale of iPhone 4 Woes

Apple’s slick yet faulty antenna design is only part of the story.


Who’s Smarter: The Apple Genius or the Best Buy Geek?

Apple’s Genius tech support and Best Buy’s Geek Squad face off to solve various problems.

Apple Forum Police Erase Consumer Reports Threads

Apple apparently has removed forums that relate to Consumer Reports' story about the iPhone 4's antenna.

How to Fix Your Family's PC Problems

Are you the first line of tech support for your friends and family? Here's everything you need to troubleshoot for the not so tech-savvy.


HP Opens New U.S. Tech Support Center

Hewlett-Packard is pouring money and initiatives into its customer support offerings. Is it working?

Offshore Tech Support Can Lead to Dubious Advice

An Adobe customer looks for an Audition expert and finds frustration in what may be yet another disturbing tech support trend.

Top Tech Support Survival Tips

No one likes talking to tech support. Use our tips to help get your problem fixed--and maybe receive a little something extra, as well.


Google Building Phone Support for Nexus One

A Google job advertisement indicates that the search giant is planning to build a telephone customer support operation for Nexus One users.


Budget Gifts for Mac Users

15 great gifts priced under $100 (and even less) for the Apple fan on your shopping list.