Also: HP tech-support troubleshooting delays; power adapter recall.
Apple’s Genius tech support and Best Buy’s Geek Squad face off to solve various problems.
Apple apparently has removed forums that relate to Consumer Reports' story about the iPhone 4's antenna.
Hewlett-Packard is pouring money and initiatives into its customer support offerings. Is it working?
An Adobe customer looks for an Audition expert and finds frustration in what may be yet another disturbing tech support trend.
15 great gifts priced under $100 (and even less) for the Apple fan on your shopping list.