Don't-Miss Stories

Sony Support: Your 15 (Free) Minutes Are Up

Sony responds to one reader's complaint that the company purposely prolonged the duration of a support call in order to extract money from him.

Linux Stopped Tech Support Calls from My Family

If you're the default technical support person for friends and family, switch them to Linux (yes, Linux).


For Just a Few Clicks, a Chance at a $1000 Amazon Shopping Spree

Taking a 15-minute survey gets you a shot at some big-time shopping at Amazon, and helps us get the straight dope on the reliability and service of tech products and manufacturers.

Smartphone Tool Improves IT Response Time

Rove Mobile Admin could reduce your technology downtime by letting IT workers manage issues from a smartphone.

Dell Tech Support Hell

One reader buys a new computer rather than endure the ordeal of more Dell 'technical support.'

You Must Obey: The Unwritten Laws of Technology

"Fix a computer for a friend or family member, and you'll be tech support for life." This is but one of 35 immutable laws of technology that we've identified and recorded for posterity. There will be a test.

Be Everywhere At Once With Remote Access Software

Techinline lets you troubleshoot remote PCs, trimming the cost of just walking down a hall to flying across the country.

Free Help Desk Software Manages Tech Needs

With several free packages available, don't need to pay for robust help desk software.

On Your Side: BitDefender Support Issues

An influx of customers catches BitDefender off-guard. Plus: a Lenovo AC adapter recall.

10 Things We Hate About ISPs and Cable and Phone Companies

From their automated phone-support systems to their missed service appointments to their penchant for nickeling and diming us to death, service providers seem have an inexhaustible supply of habits that get our blood pressure up.