Sony responds to one reader's complaint that the company purposely prolonged the duration of a support call in order to extract money from him.
Taking a 15-minute survey gets you a shot at some big-time shopping at Amazon, and helps us get the straight dope on the reliability and service of tech products and manufacturers.
Rove Mobile Admin could reduce your technology downtime by letting IT workers manage issues from a smartphone.
One reader buys a new computer rather than endure the ordeal of more Dell 'technical support.'
"Fix a computer for a friend or family member, and you'll be tech support for life." This is but one of 35 immutable laws of technology that we've identified and recorded for posterity. There will be a test.
Techinline lets you troubleshoot remote PCs, trimming the cost of just walking down a hall to flying across the country.
With several free packages available, don't need to pay for robust help desk software.
An influx of customers catches BitDefender off-guard. Plus: a Lenovo AC adapter recall.
From their automated phone-support systems to their missed service appointments to their penchant for nickeling and diming us to death, service providers seem have an inexhaustible supply of habits that get our blood pressure up.