Hewlett-Packard is pouring money and initiatives into its customer support offerings. Is it working?
An Adobe customer looks for an Audition expert and finds frustration in what may be yet another disturbing tech support trend.
15 great gifts priced under $100 (and even less) for the Apple fan on your shopping list.
Sony responds to one reader's complaint that the company purposely prolonged the duration of a support call in order to extract money from him.
Taking a 15-minute survey gets you a shot at some big-time shopping at Amazon, and helps us get the straight dope on the reliability and service of tech products and manufacturers.
Rove Mobile Admin could reduce your technology downtime by letting IT workers manage issues from a smartphone.
One reader buys a new computer rather than endure the ordeal of more Dell 'technical support.'