Don't-Miss Stories

HP Opens New U.S. Tech Support Center

Hewlett-Packard is pouring money and initiatives into its customer support offerings. Is it working?

Offshore Tech Support Can Lead to Dubious Advice

An Adobe customer looks for an Audition expert and finds frustration in what may be yet another disturbing tech support trend.

Top Tech Support Survival Tips

No one likes talking to tech support. Use our tips to help get your problem fixed--and maybe receive a little something extra, as well.


Google Building Phone Support for Nexus One

A Google job advertisement indicates that the search giant is planning to build a telephone customer support operation for Nexus One users.


Budget Gifts for Mac Users

15 great gifts priced under $100 (and even less) for the Apple fan on your shopping list.

Sony Support: Your 15 (Free) Minutes Are Up

Sony responds to one reader's complaint that the company purposely prolonged the duration of a support call in order to extract money from him.

Linux Stopped Tech Support Calls from My Family

If you're the default technical support person for friends and family, switch them to Linux (yes, Linux).


For Just a Few Clicks, a Chance at a $1000 Amazon Shopping Spree

Taking a 15-minute survey gets you a shot at some big-time shopping at Amazon, and helps us get the straight dope on the reliability and service of tech products and manufacturers.

Smartphone Tool Improves IT Response Time

Rove Mobile Admin could reduce your technology downtime by letting IT workers manage issues from a smartphone.

Dell Tech Support Hell

One reader buys a new computer rather than endure the ordeal of more Dell 'technical support.'