Don't-Miss Stories

5 Annoying Help Desk Calls - And How to Banish Them

Free your help desk staff and empower your IT customers by eliminating these five all-too-common calls.

Showdown: Remote Control Tech Support Services, Tested

Web-based tech support services provide live help, but can you trust your PC in a stranger's hands? We suffered hold-time hell to test how four services dealt with real-world Windows problems.

7 Signs You've Outsourced Too Much IT Work

Once an organization gets a taste of the benefits of IT outsourcing, the hunger for more naturally increases. But watch out.

How to Get Free or Cheap Tech Support

When one of your tech devices goes awry, you can get expert answers at low cost or even for free, if you know where to look.

The Cloud, Day 19: IT Department Included

Yes, the 30 Days With the Cloud saga continues. After a bit of a holiday hiatus, the series is back in gear and taking a look at the backend support that comes with using cloud services.

New Computer? Get Help From Your 'GeekBuddy'

This comprehensive remote-support service (which is good for old PCs as well) offers help with everything from e-mail to virus removal.

Microsoft's Answer Desk Offers Live Free and Fee Tech Support

Microsoft quietly launches Answer Desk, a free and fee remote help desk solution for Microsoft products.

Get (or Give) Great Tech Support

Know the right questions to ask and info to provide when you need help--plus a great free service to help you support others from afar.

Google Adds 24x7 Phone Support for All Apps Business Customers

Addressing a major source of complaints with its Apps suite, Google has announced that it will now offer around-the-clock phone support.

Will IT Certs Get You Jobs and Raises? Survey Says Yes

IT certifications can mean a pay boost, but some appear to be more valuable than others.