This comprehensive remote-support service (which is good for old PCs as well) offers help with everything from e-mail to virus removal.
Microsoft quietly launches Answer Desk, a free and fee remote help desk solution for Microsoft products.
Know the right questions to ask and info to provide when you need help--plus a great free service to help you support others from afar.
Addressing a major source of complaints with its Apps suite, Google has announced that it will now offer around-the-clock phone support.
IT certifications can mean a pay boost, but some appear to be more valuable than others.
Having a PC problem? There's a right way and a wrong way to ask for help, whether it's from me or the denizens of an online forum. Here's the right way.
If you're hoping for a raise if you earn another IT industry certification, don't bet on it, says the latest IT salary data.
The days of IT workers going to the same office for work every day are apparently over, according to a new survey from Forrester Research.
The tech-forward airline announces upgrades to its current seat-back system, including Wi-Fi with multidevice capabilities.