Free your help desk staff and empower your IT customers by eliminating these five all-too-common calls.
Web-based tech support services provide live help, but can you trust your PC in a stranger's hands? We suffered hold-time hell to test how four services dealt with real-world Windows problems.
Once an organization gets a taste of the benefits of IT outsourcing, the hunger for more naturally increases. But watch out.
When one of your tech devices goes awry, you can get expert answers at low cost or even for free, if you know where to look.
Yes, the 30 Days With the Cloud saga continues. After a bit of a holiday hiatus, the series is back in gear and taking a look at the backend support that comes with using cloud services.
This comprehensive remote-support service (which is good for old PCs as well) offers help with everything from e-mail to virus removal.
Microsoft quietly launches Answer Desk, a free and fee remote help desk solution for Microsoft products.
Know the right questions to ask and info to provide when you need help--plus a great free service to help you support others from afar.
Addressing a major source of complaints with its Apps suite, Google has announced that it will now offer around-the-clock phone support.
IT certifications can mean a pay boost, but some appear to be more valuable than others.