In what the company describes as a premium service, Hewlett-Packard is offering to help the world's largest organizations manage IT service contracts.
Roscoblunt's friends call him with their computer questions. He asked the Desktops forum to recommend a free program for remote help.
Apple's tablet is pushing the 'consumerization of IT' trend in a way that IT can't stop--and doesn't need to.
Adding enterprise-class functionality to Microsoft’s cloud-based PC management tool will make it a better value to businesses of all sizes.
Users of Microsoft's Intune's managed desktop service will soon be able to install third part software automatically
Here's what to do when normal customer service channels fail: Go to the top.
In the new book, "The Compassionate Geek: Mastering Customer Service for I.T. Professionals," veteran IT trainer Don R. Crawley lifts a veil on a corner of the...
Companies are expanding their social media and mobile presence at a rate that far exceeds their customer support abilities, according to a report.
The number of permanent placements in IT rose at a faster pace in April than the month before, and growth was higher than any other sector.
If you want to know what IT tools and technologies you'll be using in a few years, it pays to keep an eye on startups that are focused on business tech.