Don't-Miss Stories

How to Get Help: Contact the CEO, Bypass Phone Menus

Here's what to do when normal customer service channels fail: Go to the top.

Turn IT Pros Into 'Compassionate Geeks'

In the new book, "The Compassionate Geek: Mastering Customer Service for I.T. Professionals," veteran IT trainer Don R. Crawley lifts a veil on a corner of the...

Customer Support Can't Keep Up With Rise of Social Media

Companies are expanding their social media and mobile presence at a rate that far exceeds their customer support abilities, according to a report.

IT Jobs Market Outpacing Other Sectors

The number of permanent placements in IT rose at a faster pace in April than the month before, and growth was higher than any other sector.

Startups Offer Tools to Ease IT's Pain

If you want to know what IT tools and technologies you'll be using in a few years, it pays to keep an eye on startups that are focused on business tech.

This Mother's Day Give Tech Support Instead of Chocolate

Your mom needs lessons in technology more than she needs a box of chocolates--give her some tech skills for Mother's Day.

Quora: The Next Social Network IT Pros Need to Know?

Quora is an increasingly popular social network for asking and answering questions on topics ranging from how Britney Spears was discovered to how to flee Tokyo after an earthquake.

10 Useful Android Apps For IT Pros

Good news for network administrators, tech support staffers and other IT pros who use Android phones: There are hundreds of apps designed to help.

Seven Dirty Consultant Tricks (and How to Avoid Them)

Scope change, empty suits, kickbacks -- beware IT consultants looking to turn your IT project into their cash cow.

Tech Support Goes Social

Tech companies like AT&T, Dell, and Microsoft are flocking to Facebook, Twitter, and other social networks to connect with customers and and help them resolve support issues.