Here's what to do when normal customer service channels fail: Go to the top.
In the new book, "The Compassionate Geek: Mastering Customer Service for I.T. Professionals," veteran IT trainer Don R. Crawley lifts a veil on a corner of the...
Companies are expanding their social media and mobile presence at a rate that far exceeds their customer support abilities, according to a report.
The number of permanent placements in IT rose at a faster pace in April than the month before, and growth was higher than any other sector.
If you want to know what IT tools and technologies you'll be using in a few years, it pays to keep an eye on startups that are focused on business tech.
Your mom needs lessons in technology more than she needs a box of chocolates--give her some tech skills for Mother's Day.
Quora is an increasingly popular social network for asking and answering questions on topics ranging from how Britney Spears was discovered to how to flee Tokyo after an earthquake.
Good news for network administrators, tech support staffers and other IT pros who use Android phones: There are hundreds of apps designed to help.
Scope change, empty suits, kickbacks -- beware IT consultants looking to turn your IT project into their cash cow.
Tech companies like AT&T, Dell, and Microsoft are flocking to Facebook, Twitter, and other social networks to connect with customers and and help them resolve support issues.