Don't-Miss Stories

Skype Outage: What You Need to Know

More than 24 hours after a Skype outage hit users around the world, the service has come back online for most users. Here what you need to know about the status of Skype.


Skype Slowly Restoring Service to Users

Skype continues to recover after an outage caused by problems with its peer-to-peer interconnection system, and 10 million users are reportedly online.

Skype Aids Communications for Remote UN Refugee Workers

Humanitarian workers in the most remote parts of the world find a low-cost way to communicate with colleagues, friends, and families.


How to Optimize Your Router for VoIP and Video

With networks, everything starts with the router. If you want smooth streaming video and flawless VoIP calls, you may need to tweak your router. Here's how to do it, and what to replace if older equipment isn't up to the task.

How Dead Is the PBX Really?

The role of the PBX is changing in importance, but it's still too early to issue a death certificate, according to Infonetics.

Microsoft on Lync Launch: The PBX Era Is Over

Microsoft says its renamed unified communications and collaboration platform Lync is ready to replace corporate PBXs.

Virtual Office Pro Combines Phone and Meeting Services

The 8x8 Virtual Office Pro, a browser-based software tool, handles fundamental office communication, but it lacks innovative extras.


How to Boost VoIP and Video on Your Network

Improving quality of service on a busy network can lead to smoother voice calls, video conferences, and streaming media. Here's how to get noticeably better results at little or no expense.

Web Services and Games: Best of 2010

Phone service in Google Gmail, productivity enhancers like Evernote, and popular games such as World of Warcraft are among our picks for the best Web services and online offerings. And Facebook returns to the PCWorld 100 for the second year in a row.


Skype and Facebook: Shoestring Communications Hub

The combination of Skype communications with the Facebook social network provides the essential elements of unified communications for SMBs.