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« Return to: Are Extended Warranties Worth It?

CompanyIf device replaced, received new/refurbished unitProblem was resolved in less than 1 dayAverage time to resolve a problemExtremely satisified with extended warranty serviceGlad to have purchased an extended warranty
Best Buy47%/3%22%13.4 days24%74%
Circuit City34%/15% 22%10.4 days26%77%
Dell38%/9%10%6.4 days33%87%
Average143%/7%17%9.7 days31%71%
CHART NOTES: Green denotes best score; red denotes worst score. Source: Survey of 2031 PC World readers from January 17, 2006, to January 29, 2006. Footnote: 1 Averages include responses for all stores cited, not just the ones listed here.