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ONLINE STORE
Overall satisfaction
Product selection
Best prices
Product information, buying advice
Site design
Shopping cart experience
User willingness to recommend
NewEgg.com
Above average
Above average
Above average
Above average
Above average
Above average
Above average
TigerDirect.com
Above average
Above average
Above average
Average
Above average
Average
Above average
Amazon.com
Above average
Above average
Average
Average
Average
Average
Above average
Buy.com
Average
Average
Above average
Average
Average
Average
Average
Dell.com
Average
Average
Below average
Average
Average
Average
Average
HP.com
Average
Average
Below average
Average
Average
n/a
Average
eBay.com
Average
Average
Above average
Below average
Below average
Below average
Average
CircuitCity.com
Average
Below average
Below average
Average
Average
Below average
Average
Costco.com
Below average
Below average
Above average
Below average
Below average
n/a
Average
CompUSA.com/GoodGuys.com
Below average
Below average
Below average
Below average
Below average
n/a
Below average
Staples.com
Below average
Below average
Below average
Below average
Below average
n/a
Below average
BestBuy.com
Below average
Below average
Below average
Below average
Below average
Below average
Below averages
n/a = Not applicable; the site did not receive enough responses to be rated. CHART NOTES: Stores are ranked by the overall satisfaction rating, and then by the total number of positive and negative ratings. Source: Survey of 5923 PC World readers and PCWorld.com visitors from March 2 through March 15, 2006.