« Return to: XP's Gotchas
| Process/program | Problem | Fix |
| CD burning | CDs recorded using Windows XP are unreadable or are missing files or folders when read in Windows 95/98 or in an MP3 player. | Update available from Windows Update. |
| Power management | Pentium III and Athlon power management features are not supported, resulting in shorter-than-expected notebook battery life. | Update available from Windows Update. See details for Pentium III and Athlon. |
| Shutdown | During shutdown, the computer occasionally freezes when the screen displays a 'Saving your settings' message. | Update available from Windows Update Product Catalog. (Look in Start, All Programs, Windows Update, choose Personalize Windows Update, and click Display the link to the Windows Update Catalog.) |
| AOL 6.x | Some versions are incompatible with Windows XP. | Upgrade to AOL 7.0 or to a compatible version of AOL 6.0x. |
| Ghost 2001 | Program is incompatible with Windows XP. | Upgrade to Ghost 2002 ($50).1 |
| McAfee VirusScan (through 5.21) | Program is incompatible with Windows XP. | For versions 4.5 through 5.21, download the application compatibility update from Windows Update (compatibility not verified by product manufacturer). Earlier versions must upgrade to version 6.0x ($40).1 |
| Outlook Express | Files and Settings Transfer Wizard (for migrating to XP from an older Windows PC) loses account data or overwrites an existing account; or when run on the Windows 9x/Me PC, it corrupts the message store. | Update available from Windows Update. |
| PowerQuest Drive Image | Program is incompatible with Windows XP. | Upgrade to Drive Image 5.0 ($50).1 |
| PowerQuest PartitionMagic | Program is incompatible with Windows XP. | Upgrade to PartitionMagic 7.0 ($50).1 |
| QuickTime 5 | Program doesn't launch automatically to play associated clips embedded in Web pages. | Download an IE 6 compatibility plug-in from Apple. |
| Remote Assistance | Remote Assistance fails when the system requesting help has more than one network connection (such as a network adapter and a modem) with Personal Firewall enabled. | Update available from Windows Update. |
| Roxio Easy CD Creator | Program is incompatible with Windows XP. | For version 5.0 Platinum, download the free version 5.1 update from Roxio's Web site. For version 5.0 Basic, download the 90-day trial of 5.1 Platinum, and use it until the Free 5.1 Basic upgrade appears. For version 4.02, download Windows Update (compatibility not verified by product manufacturer). |
| Symantec Norton AntiVirus 2001 | Program is incompatible with Windows XP. | Download the application compatibility update from Windows Update (compatibility not verified by product manufacturer) or upgrade to Norton AntiVirus 2002 ($30).1 |
| Symantec WinFax Pro 10 | Program is incompatible with Windows XP. | Upgrade to WinFax Pro 10.02 ($50).1 |
| Windows Messenger | Voice and video chat modes are incompatible with Internet Connection Sharing and/or ICS Firewall. | None. |
| Windows Messenger | Audio is marred by popping and echoing. | Update available from Windows Update. |
| ZoneAlarm Pro | Some versions block all Internet access or cause the computer to reboot spontaneously. | Update to version 2.6.357 or later by clicking the Configure button and then Check for Updates. |
1List price; discounts and rebates may be available.