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You want a faster Internet? So does IT professional Chris Hesler of Cincinnati. When his 5-megabits-per-second Road Runner broadband connection from Time Warner Cable proved too sluggish for his needs, Hesler, 22, upgraded to the company's top-of-the-line 8-mbps service. For him, the reduced latency times and 512-kilobits-per-second upload speed (up from 256 kbps) paid off.
"My roommate and I play a lot of video games, like World of Warcraft. We switched to get our latency times down a little bit on the games," says Hesler, who now has the ability to download a 1GB document in just 20 minutes.
That's fast, perhaps, but not fast enough--especially when it comes to uploads. Like many broadband users, Hesler craves more bandwidth: "I wish they'd increase the upload speed to at least a meg."
Chart: Fiber and Cable Providers Continue to Impress Home Users
Verizon came out on top with its FiOS ISP service; last year's favorite, Cablevision, came in a close second, tied with Cox. Click either the link or the icon below to see how ISPs scored.
|ISP||Connection type||Overall satisfaction||Connection reliability||Download speed||Upload speed||Customer service||Technical support||E-mail service||Spam blocking||Antivirus/security|
|Verizon||Fiber||Above Average||Above Average||Above Average||Above Average||Above Average||Above Average||Above Average||Above Average||Above Average|
|Cablevision||Cable||Above Average||Above Average||Above Average||Above Average||Above Average||Above Average||Average||Average||Average|
|Cox||Cable||Above Average||Above Average||Above Average||Above Average||Above Average||Above Average||Average||Average||Average|
|Insight Cable||Cable||Above Average||Average||Above Average||Above Average||Average||Average||Average||Average||Average|
|EarthLink||Cable||Above Average||Average||Average||Average||Average||Average||Average||Above Average||Average|
|EarthLink||DSL||Average||Average||Average||Average||Average||Average||Above Average||Above Average||Average|
|AT&T Yahoo (formerly SBC Yahoo)||DSL||Average||Above Average||Below Average||Below Average||Average||Average||Average||Above Average||Above Average|
|Time Warner Cable (Road Runner)||Cable||Average||Above Average||Above Average||Above Average||Average||Average||Average||Below Average||Below Average|
|Comcast||Cable||Average||Average||Above Average||Above Average||Below Average||Below Average||Average||Below Average||Above Average|
|EarthLink||Dial-up||Average||Average||Below Average||Below Average||Average||Average||Average||Above Average||Average|
|BellSouth (now AT&T)||DSL||Average||Average||Average||Average||Average||Average||Average||Average||Below Average|
|MSN||Average||Below Average||Below Average||Below Average||Average||Average||Average||Average||Average|
|AOL||Below Average||Below Average||Below Average||Below Average||Below Average||Below Average||Average||Above Average||Average|
|Charter||Cable||Below Average||Below Average||Average||Average||Below Average||Below Average||Below Average||Below Average||Below Average|
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