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As businesses of all sizes begin to rely on VoIP (Voice over Internet Protocol), the virtual PBX option
Yet for businesses searching for a virtual PBX provider, the options can be daunting. Some services excel in providing businesses with a diverse range of calling features but make it difficult to combine those features without increasing the cost of the calling plan significantly. Other providers may offer basic services at a low cost but might be unable to grow with the business's need for enhanced calling features.
Before you can choose a virtual PBX provider, as well as the plan
What Is Virtual PBX?
PBX is the commonly used term for a private branch exchange,
Businesses embracing VoIP were, from the start,
Just as VoIP systems have begun to offer a variety of features, virtual PBX providers have evolved to supply additional services, such as messaging, call-forwarding, and call-waiting options, as well as advanced calling features such as automatic dialing. Virtual PBX hosting also offers advanced features that are unique to the integration of the phone and computer.
For example, many providers offer Outlook integration so that users can access e-mail address books through one location. Additionally, many services offer click-to-call widgets, which appear as buttons on the business's Web site or social networking profile; when a customer clicks the button, the two parties connect
On a simpler level, the integration of voice and data features allows for ease of communication within the business itself. Since virtual PBX services host video, voice, and data conferencing, a company can achieve remote collaboration without investing in
Among a number of other benefits, virtual PBX requires no
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