First, the good news: Herkelman says there’s no safety concern whatsoever with this issue, unlike those melting RTX 4090 12VHPWR cables. So, what’s going on?
“It all comes down to a small batch of our vapor chambers actually have an issue: not enough water,” Herkelman says. “It’s a very small percentage. That’s the root cause.”
AMD seems committed to doing right by affected customers, however.
“You’ve spent a lot of money if you’ve bought this XTX made by AMD,” Herkelman continued. “We want to fix it for you. We have the fix. We’re ready to send it to you. Just call our tech support line if you bought it from AMD.com, or if you bought it from one of our AIB partners call them…We’ll ship it to you right away.”
Herkelman also confirmed some assumptions about affected models.
“It’s only on the XTX [boards] made by AMD,” he said. “It’s only the vapor chamber. It’s none of our partner models. We want you to know that very few people will actually experience this, but those people who do, call us. We want to get you the right product.”
Brad Chacos spends his days digging through desktop PCs and tweeting too much. He specializes in graphics cards and gaming, but covers everything from security to Windows tips and all manner of PC hardware.