The story "Microsoft's Africa chairman tackles access problem" used confusing wording to describe a theoretical exchange between an illiterate mobile phone user and a new business contact. The story has been changed on the wire and the clarified 10th paragraph follows:
Diarra is also thinking through some unique issues in Africa in order to come up with specific applications that can help people there. For example, in some countries in Africa, more than 80 percent of the people are illiterate, yet many of those people use technologies such as cell phones to help them do business. When a phone owner makes a new business contact, the phone user may ask the contact to enter their name and number into the phone's address book. "Then they look at it for a while and try to memorize what your name looks like. It limits them in the number of entries, because [human] memory is limited," he noted.