Reporters from the BBC posing as fraudsters claim they bought names, addresses and valid credit card details of U.K. residents from a man the BBC identified as Saurabh Sachar in Delhi.
Two BBC undercover reporters met the broker in a Delhi coffee shop for an encounter that was filmed secretly, according to a report on the BBC Web site that was also broadcast.
Sachar told the reporters that he could supply them with hundreds of credit and debit card details each week at a cost of US$10 dollars a card. He said some of the numbers had been obtained from call centers handling mobile phone sales, or payments for phone bills, the BBC said.
After the reporters agreed to initially buy the details of 50 cards, the man handed over a list of 14. He said the remainder would be sent later by e-mail. Back in the U.K., the broker continued to supply card details to one of the undercover reporters by e-mail, the BBC said.
Nearly all of the names, addresses and post codes sold to the BBC team were valid, the BBC said. But most of the numbers attached to them were invalid - often out by a single digit, it added.
Three of the persons whose details were provided to the undercover reporters had bought software from Symantec by giving their credit card details to a call center over the phone.
APACS, the U.K. trade association for the payments industry, said in a report released on Thursday that card fraud losses totaled
The outsourcing of work to Indian call centers and BPO (business process outsourcing) companies has been often criticized in the U.K. Besides cutting into jobs in the U.K., outsourcing to India could compromise the U.K.'s tough data protection laws, critics have said.
The Amicus trade union in the U.K., now merged into Unite trade union, warned in 2004 that offshoring is "an accident waiting to happen."
Indian call centers claim that they have introduced technology and restrictions to prevent data theft. Offices are under electronic surveillance, and employees are not allowed to carry in paper or mobile phones, and they can't access the Internet while at work.
There have been some complaints lodged with the Indian police in the past about data thefts at call centers, but the Indian call center industry holds that the incidents are far fewer than in other countries including the U.K. and the U.S.