Dish Network Charged With Do-not-call Violations

The U.S. Department of Justice has filed a lawsuit charging satellite television and Internet service provider Dish Network with calling numerous consumers whose telephone numbers are on the National Do Not Call Registry.

The DOJ, at the U.S. Federal Trade Commission's request, also charged Dish Network with violating the FTC's Telemarketing Sales Rule by assisting its authorized dealers in telemarketing Dish Network services using robocalls that deliver prerecorded messages when consumers answer their phones, the FTC said in a press release.

The two agencies, in a complaint filed Wednesday in U.S. District Court for the Central District of Illinois, are seeking a permanent injunction barring Dish Network from violating the Telemarketing Sales Rule and calling consumers on the do-not-call list. The agencies also asked the court to award civil damages of US$11,000 for each call that violated the telemarketing rule.

A Dish Network representative did not immediately respond to a request for comment on the charges.

The DOJ and FTC complaint accuses Dish Network and two authorized dealers of using telemarketing tactics violating the FTC rule. The company's telemarketers hung up on consumers answering their phones, called people whose numbers are on the do-not-call list, and used prerecorded messages in violation of the rule, the complaint alleges.

Dish Network has received numerous consumer complaints about the telemarketing practices of its authorized dealers, the complaint alleges.

The do-not-call list "has been enormously effective at protecting millions of Americans from unwanted telemarketing calls at home," Eileen Harrington, acting director of the FTC's Bureau of Consumer Protection, said in a statement. "But because a few bad actors still don't get it, we want to make it crystal clear. If you call consumers whose numbers are on the Do Not Call Registry, you're breaking the law. If your authorized dealers call consumers whose numbers are on the Registry, you're breaking the law."

In addition to the DOJ and FTC, four state attorneys general, from California, Illinois, Ohio and North Carolina, have joined the complaint. The states accuse Dish Network, formerly EchoStar, of violating state law in addition to national law.

The DOJ, at the FTC's request, also filed telemarketing complaints against two of Dish Network's authorized dealers, Vision Quest and New Edge Satellite, along with their owners.

The DOJ filed similar charges in mid-2008 against two other Dish Network authorized dealers. Both of those dealers settled the charges and paid penalties totalling $95,000.

To comment on this article and other PCWorld content, visit our Facebook page or our Twitter feed.
Shop Tech Products at Amazon